Vulnerability scans

Acquia is responsible for managing the security architecture for the operating system and LAMP (Linux, Apache, MySQL, PHP) stack layers. The Acquia security team is responsible for reviewing, identifying, and categorizing reported vulnerabilities related to the Acquia platform. Acquia is not responsible for web application vulnerability scans. Acquia does not currently offer web application vulnerability scans to customers as a service.

Customer-initiated vulnerability scans

Acquia allows vulnerability assessments (penetration testing) initiated by the customer and at the customer’s expense. Customer vulnerability scans may be run only against the environment that the customer owns so that the scan does not impact other customers' applications. If your testing includes elevated traffic levels, then dedicated, not shared, hardware (such as load balancers) must also be used. It may be possible to deploy dedicated hardware temporarily for the purpose of a vulnerability assessment.

Before the scans, Acquia requires a two-day notice and the source IP addresses of the vulnerability scanner. If you or your vulnerability testing consultants require prior approval from Amazon Web Services, Acquia requires a five-day notice.

Customers can initiate this process by creating a support ticket. Acquia's monitoring may generate critical alerts if certain conditions are met simulating a brute-force attack, port scanning, or a similar penetration testing technique. In that case, the Acquia Cloud platform may treat the test as a presumed attack and block it. For more information, see Preparing for security, penetration, or load testing.

Acquia does not grant customer access to run operating system level scans, either credentialed or uncredentialed. Customers can validate that Acquia is running periodic operating system level scans and mitigating any noted issues by reviewing our third party audit reports, including SOC 1 and SOC 2.

As described in Drupal security, Acquia also offers an architecture-focused security audit service for Drupal as a professional service engagement.

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