How to securely provide information to Acquia Support

Working with Acquia support

Information security is critical to maintaining the integrity of websites. There may be occasions when you need to provide secure information (such as passwords or SSL certificates) to Acquia's Support team to provide access or installation, or for troubleshooting. These items themselves must be kept secure and not be transmitted insecurely.

To help ensure the security of your systems, do not:

  • Email SSL certificate or passwords.
  • Attach your files to a support ticket.

Instead, you can upload your new files (certificate, chain certs, and private key) to the server itself, using one of the following methods:

  • SFTP - Connect, change to the correct directory, and then upload the files.
  • SSH - Connect, change to the correct directory, create the files with a text editor, and then copy and paste the contents.

An example of a secure directory you can use is:

/mnt/gfs/sitename.prod/ssl/new_cert

After you have completed this, you can file a new support request to have the files moved.

If you are still unsure where to place your files, contact Acquia Support and we will advise you how to upload your SSL certificate and private key securely.

Contact supportStill need assistance? Contact Acquia Support