This page describes how Acquia delivers high availability in Acquia Lift, and how Acquia Lift handles disaster recovery and backups.
High availability data centers
Acquia Lift is located in data centers that are physically remote from Acquia’s office facilities. Because of this, a disaster affecting one or more of Acquia's offices would not impact the availability of Acquia Lift.
The Acquia Lift environment consists of major regions and Availability Zones. Availability Zones are separate, yet interconnected, data centers within major regions in Acquia’s global infrastructure. Acquia Lift supports the following zones:
- US (East)
- EU (Frankfurt)
- Asia Pacific (Sydney)
For disaster recovery purposes, Acquia Lift performs synchronous replication of person data across Availability Zones, hourly snapshots of document data, and daily snapshots of customer configuration and data warehouse databases. These backups will be used to restore Acquia Lift at another location in the same region in the event of either a total data center loss or a loss of multiple disk systems. Acquia will not provide customer access to these snapshots, and will not use these snapshots to restore data due to data-loss or deletion by customers.
Acquia maintains a backup solution for all components of Acquia Lift, including the following:
- All documents persisted in Content Hub.
The backups are based on a combination of synchronous replications of documents across Availability Zones and hourly snapshots of document data.
- All documents persisted in Profile Manager and Experience Builder, including person profile, customer configuration, and data warehouse databases.
The backups are based on a combination of synchronous replication of person profile data across Availability Zones and daily snapshots of the customer configuration and data warehouse databases.