---
title: "Why does the CI/CD job token authentication error occur when I run a pipeline?"
date: "2025-05-30T14:46:09+00:00"
summary: "Troubleshoot CI/CD job token authentication errors in pipelines and learn how to resolve them with our step-by-step guide."
image:
type: "article"
url: "/acquia-cloud-platform/add-ons/code-studio/help/69491-why-does-cicd-job-token-authentication-error-occur-when-i-run-pipeline"
id: "0ce6e833-3964-4d9d-91b4-84d8fd400e86"
---

When you run a pipeline, authentication by CI/CD job token may not occur if the workflow project exists in another private group that does not grant access. In this case, the system displays the following error:

    Cloning into '/workflow'...
    remote: Authentication by CI/CD job token not allowed.
    fatal: unable to access 'https://code.acquia.io/workflow/': The requested URL returned error: 403
    

**Solution**  
To resolve this issue:

1.  Go to the project settings at `<project-path>/-/settings/ci_cd#js-token-access`.
2.  In **Job token permission**, locate **CI/CD job token allowlist** and add the required group or projects to the allowlist.
3.  Trigger a new pipeline.