---
title: "Why does Acquia Edge return a timeout error"
date: "2025-03-05T07:13:24+00:00"
summary: "Discover why Acquia Edge times out after 100 seconds and how to resolve or extend this limit for long-running processes."
image:
type: "article"
url: "/acquia-cloud-platform/add-ons/edge/help/61701-why-does-acquia-edge-return-timeout-error"
id: "6395cf42-165a-44e7-b910-60c6c459b489"
---

Acquia Edge waits 100 seconds for a response from your back end (origin) servers before timing out. If Acquia Edge does not receive a response after 100 seconds, it closes the connection and displays the following error:

    Error 524: A timeout occurred

Long-running processes, such as report generation, trigger this error unless the application is modified to return HTTP responses in the time limit.

Note

Cloud Platform subscribers can [contact Acquia Support](/service-offerings/support#contact-acquia-support) to request a timeout limit increase to a maximum of 600 seconds.