---
title: "How much time do I get to notify Acquia when something is wrong with my environment?"
date: "2025-02-04T13:44:08+00:00"
summary: "Learn about Acquia's 7-day window for reporting issues and requesting reversions after environment upgrades. Act quickly to ensure support."
image:
type: "article"
url: "/acquia-cloud-platform/help/60841-how-much-time-do-i-get-notify-acquia-when-something-wrong-my-environment"
id: "32f2d9d4-4765-4efd-9453-eee5c206dc89"
---

After your environments are upgraded, you can [create a Support ticket](/service-offerings/support#contact-acquia-support) to report any technical issue. However, if you need your infrastructure to be reverted to the previous state, you must inform Acquia within 7 calendar days of your upgrade.

Typically, Acquia keeps your Cloud Classic infrastructure for 1 week following the completion of both non-production and production upgrades for the last application running on it. After 7 calendar days without any environments actively running on that infrastructure, Acquia terminates the infrastructure.

After the 1 week period is complete, Acquia attempts to resolve any issues that require a reversion to the Cloud Classic infrastructure. Acquia provisions a new Cloud Classic infrastructure and makes every reasonable effort to replicate your original settings and configuration. However, this might not be possible in a few cases. Therefore, alternative solutions are determined in close collaboration with your team.