---
title: "Why am I receiving an error message when sending an email?"
date: "2025-02-04T14:35:53+00:00"
summary: "Troubleshoot email sending errors on Acquia's Cloud Platform. Learn about legacy service issues and how to use Platform Email instead."
image:
type: "article"
url: "/acquia-cloud-platform/help/61121-why-am-i-receiving-error-message-when-sending-email"
id: "496cfd36-d867-4111-ad70-26a9b7a1e2d5"
---

The Drupal user interface might display the following error message if you are sending an email using Acquia’s legacy email service:

![cloud-platform_drupal-error-legacy-email.png](https://acquia.widen.net/content/6da55407-5e73-4f43-8aa5-d6df7527df42/web/cloud-platform_drupal-error-legacy-email.png?w=480&itok=KYaMuwAP)

The Cloud Platform user interface also displays the following error message in the fpm error log if you are sending an email using Acquia’s legacy email service:

![cloud-platform_fpm-error-log-legacy-email.png](https://acquia.widen.net/content/1f027523-1868-42da-8970-ef9eb4e3225c/web/cloud-platform_fpm-error-log-legacy-email.png?w=480&itok=sfibbREs)

Cloud Platform provides the Platform Email service for sending emails. For more information, see [Configuring Platform Email](/acquia-cloud-platform/manage-apps/platform-email/platform-email-configuration).