---
title: "What do I do if there is a problem during or after a production deploy?"
date: "2025-05-08T08:27:21+00:00"
summary: "Learn how to handle issues during or after a production deploy, including missed windows and troubleshooting steps."
image:
type: "article"
url: "/acquia-cloud-platform/help/68891-what-do-i-do-if-there-problem-during-or-after-production-deploy"
id: "34697f73-78d2-4adc-bf35-511d96b5497a"
---

If you miss a deploy window, you can reply in the update ticket and a member of the RA team will follow up with you once available.

If you notice an issue on your production website shortly after a production deploy, reply to the RA update ticket. A member of the team can troubleshoot the issue, or revert your production environment to its previous state.

If the deploy takes place outside of [standard business hours](/service-offerings/guide/contact-support#hours-of-operation), file a [critical Support ticket](/node/55832#urgency) and reference the existing RA update ticket. The RA update ticket must include useful troubleshooting information to help Acquia Support revert the production website to its previous state, such as:

*   What tag was previously deployed on the production environment?
*   What is the ID of each database backup created at the start of the deploy process?