---
title: "What causes service interruption when using Web EIPs?"
date: "2025-05-20T10:26:35+00:00"
summary: "Discover causes of Web EIP service interruptions and learn how to address connection issues for improved application performance."
image:
type: "article"
url: "/acquia-cloud-platform/help/69061-what-causes-service-interruption-when-using-web-eips"
id: "944caa14-fd99-4109-b166-cd5c3cf0d0f1"
---

Service interruption when using Web EIPs can be related to the temporary failure of Cloud Platform's proxy gateway service that powers Web EIPs.

This can result in:

*   Unexpected connection errors
*   Increased latency in external connections
*   Potential application performance degradation

_Workaround_: If connection issues persist, [contact Acquia Support](/acquia-cloud-platform/help/60881-how-do-i-contact-acquia-if-i-have-questions "How do I contact Acquia if I have questions?").