---
title: "Generating a HAR file for Debugging with Support"
date: "2025-02-05T23:55:21+00:00"
summary:
image:
type: "article"
url: "/acquia-cloud-platform/help/92546-generating-har-file-debugging-support"
id: "75e59b6e-7b11-4516-b239-d1592f7f13a9"
---

Table of contents will be added

In some cases, you may need to contact Support with regards to an issue but it can only be experienced in a certain region or network. Generating a HAR file can capture what your browser is responding with to sometimes shed more light into the situation (such as time it takes to connect to the server, gather DNS information, etc.). Many popular browsers already have this functionality built in to them but here are steps to create a HAR file for Chrome, Firefox, and Safari:

How to generate a HAR and log file in Chrome
--------------------------------------------

1.  Open Google Chrome.
2.  In Chrome, go to the webpage in question.
3.  Select the **Chrome menu > More Tools > Developer Tools**
4.  Select the **Networks tab.**
5.  Within the **Networks tab**, select **Preserve log** option.
6.  Record log by selecting the **red circle** at the top left of the **Networks tab.**
7.  Refresh the page and allow **Chrome** to record browser-website interaction. 
8.  Once the page is loaded, select the **Console tab** and right-click on in the console box. "**Save as...**" name the file as your preference.
9.  Go back to the **Networks tab** and right click element. Select "**Save HAR with content**".

How to generate a HAR and log file in Firefox
---------------------------------------------

1.  Open **Firefox**.
2.  In **Firefox**, go to the webpage in question.
3.  Select the **Firefox menu > Web Developer > Network.**
4.  Within the **Networks tab**, select **Preserve log** option.
5.  In the center of the **Networks tab** select refresh**.**
6.  Refresh the page and allow **Firefox** to record the browser-website interaction. 
7.  Once the page is loaded, right click and "**Save All As HAR**".
8.  Select the **Console tab** and right-click on in the console box. **Select all** and **Copy Message** 
9.  Copy log messages to the preferred text editor.

How to generate a HAR and log file in Safari
--------------------------------------------

1.  Open **Safari**.
2.  In **Safari**, go to the webpage in question.
3.  Enable Developers Tool: **Safari** > **Preferences** > **Advance** > Click **Show Develop menu in menu bar**
4.  Select **Develop** in menu > **Show Web Inspector** > Select **Network tab**
5.  Within the **Networks tab**, select **Preserve log** option.
6.  Refresh the page and allow **Safari** to record the browser-website interaction. 
7.  Once the page is loaded, click on **Export** on the top right in the window of the **Network tab.**
8.  **Select the Console tab** and screen capture the errors.