---
title: "Troubleshooting \"This site can’t be reached\" when accessing default Acquia domain"
date: "2022-03-03T00:29:27+00:00"
summary:
image:
type: "article"
url: "/acquia-cloud-platform/help/92716-troubleshooting-site-cant-be-reached-when-accessing-default-acquia-domain"
id: "8e75d0ea-3c05-4029-a2c0-169327062d2c"
---

When accessing `http://domain.prod.acquia-sites.com`, you get redirected to `https://www.domain.prod.acquia-sites.com` and you obtain an error message:  

![Browser error page showing "This site can't be reached" due to DNS_PROBE_FINISHED_NXDOMAIN. Reload button is visible.](https://acquia.widen.net/content/4763f6df-a1f6-491b-ab44-ed00c53963ca/web/ka06g000001twT000N6g00000VCdgi0EM6g000002WgK9.png)

This redirection from bare http to non-bare https domain comes might come from some code in your `.htaccess` file:

    # ensure www.
    RewriteCond %{HTTP_HOST} !^www\. [NC]
    RewriteRule ^(.*)$ https://www.%{HTTP_HOST}%{REQUEST_URI} [L,R=301]
    # ensure https
    RewriteCond %{HTTP:X-Forwarded-Proto} !https
    RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

As explained in the documentation [Excluding Acquia domains and non-production environments](/node/56302), you can exclude Acquia domains from this redirection, adding the following line to the rule in your `.htaccess` file

    # exclude Acquia domains
    RewriteCond %{HTTP_HOST} !\.acquia-sites\.com [NC]