---
title: "Unable to access Acquia Cloud IDE preview site"
date: "2022-02-22T16:17:35+00:00"
summary:
image:
type: "article"
url: "/acquia-cloud-platform/help/92861-unable-access-acquia-cloud-ide-preview-site"
id: "a8752494-289b-489f-9dd8-fe093d211230"
---

**Issue**
---------

The Acquia Cloud IDE environment has been setup, however I am getting an error when trying to access the web preview site:

**Example:**  
  

![Browser error page showing "This site can't be reached" with a DNS error message and a "Reload" button.](https://acquia.widen.net/content/0bbaff8e-2ee9-4910-b945-370026e37910/web/ka06g000001twDF00N6g00000VCdgi0EM6g000002WROA.png)

**Resolution**
--------------

Your `.htaccess` file might be configured in a way that could be redirecting the bare IDE web preview domain to a www domain. To exclude the IDE web preview domain from your redirects add the following conditionals to the top of any group of rewrite rules:

    # exclude Acquia Cloud IDE preview sites
    RewriteCond %{HTTP_HOST} !\.web\.ahdev\.cloud [NC]