---
title: "Sharing exact error text and screenshots with Support"
date: "2022-02-25T00:54:03+00:00"
summary:
image:
type: "article"
url: "/acquia-cloud-platform/help/92886-sharing-exact-error-text-and-screenshots-support"
id: "76cf0495-a03f-431b-b40f-920305645a56"
---

Table of contents will be added

Effective Ticket Information
----------------------------

In order to have the most productive experience with the Acquia Support Team, when filing a Support ticket please include:

1.  The exact error text **_as text_**
2.  The URL(s) or path of any problematic page(s) **_as text_**, and
3.  A screenshot of the same page(s), showing the browser's "URL bar"

Example:

> Error message: "No entity selected"  
> URL: [https://yourwebsite.com/node/4651/edit?destination=/admin/content](https://yourwebsite.com/node/4651/edit?destination=/admin/content)   
> Screenshot: (Sample error with the address bar shown in the browser window)  
> 
> ![Error message on a website interface reads, "No entity selected," under "Select media item to embed" heading.](https://acquia.widen.net/content/4897318b-be50-4c36-aec5-2c601f64407e/web/ka06g000001twLn00N6g00000VCdgi0EM6g000002WWld.png)

How does this information help Acquia Support work with me?

Written Error, URL, and Screenshot
----------------------------------

Having both text and screenshot of an error reduces the amount of time the Support Team spends recreating an error, retyping an error message from a screenshot, or doing guesswork. Although it may feel redundant to provide the error message and a screenshot, it means your ticket is solved faster and has less back-and-forth communication to solicit further details from you or your colleagues. It also reduces the chance of human error, such as typos or misunderstanding, on Acquia's part while troubleshooting a website issue.

Including the full URL of the page(s) impacted allows Acquia Support to quickly visit the correct page. This is especially helpful for complex or multi-step errors/issues impacting a website, as there will never be a problem keeping the right textual URLs with the corresponding screenshots or errors.

A Positive Experience With Acquia Support
-----------------------------------------

By providing the necessary information when filing a ticket, the better and quicker the Acquia Support Team will be able to assist you!