---
title: "Why, when navigating to my balancer IP in the browser, do I not see a website?"
date: "2025-02-05T23:39:33+00:00"
summary:
image:
type: "article"
url: "/acquia-cloud-platform/help/93501-why-when-navigating-my-balancer-ip-browser-do-i-not-see-website"
id: "90b124cd-0c9f-49c1-9760-7779fe480cd8"
---

Sometimes during testing you may try to use your balancer IP address to view your website, but instead see the below:

> ### Web Site Not Found
> 
> Sorry, we could not find any content for this web address. Please check the URL.
> 
> If you are an Acquia Cloud customer and expect to see your site at this address, you'll need to add this domain name to your site via the [Acquia Network](http://network.acquia.com/) management console.
> 
> [Acquia Inc.](http://www.acquia.com/)

This because, to view a site you will need to use it's associated domain name (either the default example.prod.acquia-sites.com domain, or your own custom domain)  which is viewable from your 'Domains' page in the Acquia Cloud UI.