---
title: "Acquia Platform Email: Getting Started"
date: "2022-02-10T03:10:17+00:00"
summary:
image:
type: "article"
url: "/acquia-cloud-platform/help/93646-acquia-platform-email-getting-started"
id: "6c0f8c83-4f9a-4930-a8a8-2d9c21538d8f"
---

​This how-to provides initial steps for configuring Acquia Platform Email. 

In order to configure Platform Email, certain permissions are required. Below are the required roles for enabling Acquia Platform Email in the Acquia Cloud User Interface. 

##### **_Required Roles for Enabling Platform Email in the Cloud UI_**

**Step 1: User registers a domain.**

*   Only admins and organization owners can perform this action.
*   There is no explicit permission, since admins always inherit the ability to do everything.

**Step 2: User associates a domain to an individual application.**

*   Organization owners and admins can perform this action.

**Step 3: Enable Platform Email.**

*   Organization owners and admins can perform this action.

#### **Enabling Platform Email in the Cloud UI**

Below are the steps for enabling Acquia Platform Email in the Cloud UI.

**1\. First, enter the custom domain(s) from which you wish to send email.**

a. Log in to Cloud UI. Navigate to any of your applications.

b. Enter the custom domain from which you will send email.

Enablement Tip: Platform Email allows configuration of a subdomain. However, it does not support configuration of a subdomain with the 'www' prefix. 

![Interface for Acquia Cloud Platform's email configuration, prompting to add a domain for secure email sending. Includes navigation menu on the left.](https://acquia.widen.net/content/4f38389c-b108-43b2-817b-2ffa3da0b870/web/ka06g000001tvmM00N6g00000VCdgi0EM6g000002WAL9.png)

**2\. Take the DNS record generated for each domain to your DNS provider.**

a. The system will generate unique DNS records for each domain. Give those to your DNS provider.

b. After no more than **72 hours**, the DNS provider will communicate your ownership status to Acquia. You can verify the status (when it is returned) on this same page. 

![Email domain verification page showing multiple DNS records with "Verification pending" status for Acquia Cloud Platform.](https://acquia.widen.net/content/faed2a89-1fe3-4b58-858a-78c4b2d23324/web/ka06g000001tvmM00N6g00000VCdgi0EM6g000002WALY.png)

**3\. Associate each domain to each application that will use it.**

a. Because you can have many domains across a subscription, the next step is to associate each domain to the specific application which will use it.

Enablement Tip: A common issue during this step is failing to give the system time needed for your associated email to propagate. If you do not see the appropriate verified domain during this step, please ensure you have given your DNS provider up to 72 hours to verify ownership.   
  

![Dashboard showing domain association status for emails. Lists domains, their association status, and actions to associate or disassociate. Arrow points to "Disassociate" link.](https://acquia.widen.net/content/672f879e-d85c-4972-ba9b-f65f64708754/web/ka06g000001tvmM00N6g00000VCdgi0EM6g000002WAJJ.png)

**4\. Configure the “From” address in Drupal**

a. Must enable Drupal to send notifications using a designated “From” address

b. Configuration→ Basic Site Settings→ Site Details

Enablement Tip: Ensure that the application email send-from address exactly matches what has been verified. If the send-from address does not match the verified domain, you will be unable to send emails.  
  

![Drupal site settings page with fields for site name, slogan, and email address. Security update warning displayed at the top.](https://acquia.widen.net/content/ff60492c-23ee-4fc0-b633-6dca5337258a/web/ka06g000001tvmM00N6g00000VCdgi0EM6g000002WAMq.png)

**5\. Start sending email from the new service.**

a. When you’re ready, cut over each environment to the new service by clicking the “enable” button on each environment’s Configuration screen.  
  

![Acquia Cloud Platform interface showing Dev Environment Configuration with Email Settings. Arrows highlight navigation and "Enable Platform Email" checkbox.](https://acquia.widen.net/content/a18a4bbe-258a-4233-9c6e-af4fe3c6ad2e/web/ka06g000001tvmM00N6g00000VCdgi0EM6g000002WANA.png)

Resources
---------

*   [Platform Email](/node/56305)
*   [Configuring Platform Email](/node/56365)
*   [Troubleshooting Platform Email](/node/56367)
*   [Legacy Email Retirement FAQ](https://support.acquia.com/hc/en-us/articles/4407528771095)
*   [Acquia Support](/node/55874)
*   [Publishing an MX record for Amazon SES email receiving](https://docs.aws.amazon.com/ses/latest/DeveloperGuide/receiving-email-mx-record.html)