---
title: "Resetting Two Factor Authentication"
date: "2025-02-05T23:51:30+00:00"
summary:
image:
type: "article"
url: "/acquia-cloud-platform/help/94321-resetting-two-factor-authentication"
id: "2bc7d65d-d039-4d7a-b154-785917f5adac"
---

Issue
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I have lost access to my two factor authenticator I use with Acquia Cloud Platform account and were unable to follow any of the instructions in [Using two-factor authentication with Acquia](/node/86161#section-using-two-factor-authentication-with-acquia-id) [ID](/node/86161#section-using-two-factor-authentication-with-acquia-id) .

Resolution
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One of your team members will need to file a ticket with Acquia Support. Please note that Acquia Support cannot assist you in getting access to your account over the phone for security reasons.