---
title: "Campaign Factory and Campaign Studio login "
date: "2024-02-14T06:18:38+00:00"
summary: "Access Campaign Factory and Studio easily. Learn login steps, password requirements, and one-click sign-in for efficient campaign management."
image:
type: "page"
url: "/campaign-studio/add-ons/campaign-factory/campaign-factory-and-campaign-studio-login"
id: "3ecad419-5cfd-4286-819e-4e925a469e00"
---

Logging in to Campaign Factory
------------------------------

Note

For all new customers, Acquia sends an email only to your main administrator to provide their first time login credentials. The main administrator must then create super users and other administrators, who can further create other users. For more information, see: [Users and roles](https://docs.acquia.com/campaign-studio/add-ons/campaign-factory/user-roles).

To access your Campaign Factory account:

1.  Go to [maestro.mautic.com](https://maestro.mautic.com).
    
    The system displays the Campaign Factory Sign In page.
    
2.  In the **Email Address** field, enter your email address.
3.  In the **Password** field, enter your password.
4.  Click **Sign In**.
    
    Note
    
    Campaign Factory accounts are locked for 30 minutes after three unsuccessful login attempts.
    

Password requirements
---------------------

Campaign Factory mandates users to meet the following requirements for saving a new password.

*   Passwords must contain:
    *   At least 12 characters
    *   One uppercase
    *   One lowercase
    *   One number
    *   One special character from `!@$&*()-_+=,./`. Other special characters are not permitted.

Resetting the password
----------------------

To reset your Campaign Factory password:

1.  On the Campaign Factory Sign In page, select **Forgot Your Password**.
    
    The system displays the Reset Password page.
    
2.  In the **Email Address** field, enter your email address.
3.  Select **Send Password Reset Link**.
    
    The system sends a password reset link to your email address.
    
4.  Reset your password by using the password reset link.

After you sign in, the system redirects you to the Campaign Factory dashboard.

![Campaign Factory dashboard](https://acquia.widen.net/content/hgqayfluf7/jpeg/campaign-factory_dashboard.jpeg?position=c&color=ffffffff&quality=80&u=kymscu)

Logging in to Campaign Studio using one-click sign in
-----------------------------------------------------

From Campaign Factory, users can log in to Campaign Studio instances using one-click sign in.

Note

Campaign Factory provides multiple options for logging in to an instance depending on whether you are a Campaign Studio only customer, or you are subscribed to Campaign Factory as an add-on feature and are managing multiple accounts and instances.

To log in to an instance:

1.  Go to [maestro.mautic.com](https://maestro.mautic.com/).
    
    The system displays the Campaign Factory login page.
    
2.  Log in to your Campaign Factory account.
3.  In the main navigation menu, click **Instances**.
4.  On the Instances page, locate the **Domain** column.
5.  Click the URL link of the instance where you want to log in.
    
    The system displays the Campaign Studio login page but then automatically logs the user into the instance after a few seconds.
    

If you cannot log in to a Campaign Studio instance through the one-click sign in:

*   For the Safari web browser, disable **Prevent cross-site tracking.**
*   For other browsers such as Chrome, Firefox, and Edge, no action is required by default. However, if a user or the system blocks third-party cookies settings, you must enable **Allow third-party cookies** in your browser settings.
*   However, if you prefer to block third-party cookies, Chromes allows you to add an exception for third-party cookies specific to Acquia Campaign Studio domain, allowing for one-click sign in. 
    1.  On the right end of the web browser, click on the ****Incognito Mode**** icon.
        
        Chrome displays the Third-party cookies pop-up window.
        
    2.  Toggle the slider to the right to temporarily allow for cookies on the domain for Acquia Campaign Studio.