---
title: "Google Analytics 4- Troubleshooting"
date: "2024-02-14T06:18:38+00:00"
summary: "Troubleshoot Google Analytics 4 permission denied errors with our step-by-step guide. Learn to verify property IDs, manage user access, and resolve common issues to ensure seamless data collection and analysis."
image:
type: "page"
url: "/customer-data-platform/google-analytics-4-troubleshooting"
id: "3b821dc7-33ba-4f26-9b8a-10cae9ca8009"
---

Permission denied error
-----------------------

You may encounter the Permission Denied error with the following message:

`PERMISSION_DENIED: User does not have sufficient permissions for this property.`

The following are the possible solutions to troubleshoot this error:

*   Verify the Property Id:
    
    *   Ensure that you provide the correct Property Id that matches the intended property you are granting CDP access to.
        
    *   Ensure that you share the correct Property Id with CDP.
        
*   User Access Permissions:
    
    *   Ensure that Acquia’s Google Analytics user has a **Viewer** role for the property.
        
    *   Check if the Acquia’s Google Analytics user is added to **Property Access Management** with the necessary permissions.
        

To resolve the permission denied error:

1.  Check the Property Id:
    
    1.  Log in to your Google Analytics 4 account.
        
    2.  Locate the Property Id associated with the property.
        
    3.  Compare this Property Id with the Property Id that you have shared with CDP.
        
2.  Verify User Access permissions:
    
    1.  Log in to your Google Analytics 4 account.
        
    2.  Navigate to the **Admin** settings.
        
    3.  Click **Property Access Management** to see assigned user roles and permissions.
        
    4.  Ensure that Acquia’s Google Analytics user has a **Viewer** role for the property.
        
3.  Granting Access and Permission:
    
    1.  Click the appropriate user to modify access and permissions, if required.
        
    2.  Assign the **Viewer** role to Acquia’s Google Analytics user, if not already assigned.
        
    3.  Click **Save**.
        
4.  Retest the Access:
    
    1.  Share the Property Id with Acquia again.
        
    2.  Ask the Acquia team to retest the access.
        
    3.  Test if the **Permission Denied** error persists for the Acquia’s Google Analytics user.
        

If the issue persists, [contact Acquia Support](/service-offerings/support#contact-acquia-support).