---
title: "Support case"
date: "2024-02-14T06:18:38+00:00"
summary: "Get expert help for CDP issues with our Support team. Learn how to create tickets, provide essential details, and ensure quick resolution for your campaign and reporting needs."
image:
type: "page"
url: "/customer-data-platform/support-case"
id: "9af4762b-7764-403d-93a4-95ee0b28e90d"
---

To contact the CDP Support team, [create a Support ticket](/service-offerings/support#contact-acquia-support). If your account is not yet configured, see [documentation page](/service-offerings/tickets) or reach out to your CVM. Support can help with your issues, questions, and access requests.

When contacting Support, provide:

*   A clear description of the problem
*   The report name, campaign name, view name, and URL
*   Error message, if available
*   Steps to reproduce the problem
*   Whether the issue impacts campaign launch or time of launch
*   Screenshots of the issue