--- title: "Using Acquia ID" date: "2025-09-29T12:37:42+00:00" summary: "Simplify access to Acquia products with Acquia ID. Enhance security, manage identities, and enable seamless logins across platforms." image: type: "page" url: "/resources/using-acquia-id" id: "b390021b-ff4d-4407-887a-61b57a1c649a" --- Table of contents will be added     Acquia ID simplifies how you access Acquia products, support, and training resources. By leveraging technology from an industry-leading identity provider, this solution ensures reliable identity management and enhanced security. Key benefits ------------ * **Seamless access**: Helps you to log in once to access all your subscribed Acquia products and resources. * **Improved interoperability**: Enhances integration and supports the overall vision of the Acquia Digital Experience Platform (DXP).     * **Reliable management**: Utilizes robust, industry-leading identity technology for security and performance.     Supported products ------------------ Acquia ID supports the following Acquia products: * Cloud Platform and its add-ons such as Code Studio, Cloud IDE, Pipelines, Acquia Search powered by SearchStax, Acquia Edge     * Acquia Source       * Acquia Web Governance * Acquia Edge Standard  Using two-factor authentication with Acquia ID ---------------------------------------------- Two-factor authentication (TFA) or two-step verification adds an extra layer of security beyond a password. Acquia recommends enabling TFA on your Acquia ID-supported product accounts, which requires using an authentication app such as Google Authenticator or Authy along with your email and password. TFA is mandatory to access any TFA-enabled application in Acquia. In addition, you can adopt phishing-resistant MFA methods such as [FIDO2 tokens](https://fidoalliance.org/fido2-2/fido2-web-authentication-webauthn/) or passkeys. These methods use cryptographic credentials that are unique to each service and cannot be stolen through phishing attacks, offering a much higher level of security than current authenticator apps. This MFA method aligns with federal standards such as NIST 800-63B. Acquia ID supports this additional configuration. Note * The Acquia ID-supported product user interface requires you to sign in again if it has been more than 90 minutes after the last time you signed in. * As an application administrator or owner, you can enforce TFA for all users of your application. If TFA is enabled and you attempt to access the application without having set it up, you get an error and must configure TFA after logging into your product. For more information, visit [Setting up TFA on your Acquia user account](#setting-two-fa). Supported mobile authentication applications -------------------------------------------- Acquia supports TFA through the following mobile authentication applications: * [Google Authenticator](https://support.google.com/accounts/answer/1066447) ([Android](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&gl=US), [iPhone](https://apps.apple.com/us/app/google-authenticator/id388497605), or BlackBerry) * Authy ([Android](https://play.google.com/store/apps/details?id=com.authy.authy) or [iPhone](https://itunes.apple.com/us/app/authy/id494168017?mt=8)) * Microsoft Authenticator ([Android](https://play.google.com/store/apps/details?id=com.azure.authenticator&gl=US) or [iPhone](https://apps.apple.com/us/app/microsoft-authenticator/id983156458)) * [FreeOTP](https://play.google.com/store/apps/details?id=org.fedorahosted.freeotp) ([Android](https://play.google.com/store/apps/details?id=org.fedorahosted.freeotp&gl=US)) * Other mobile authentication application, as long as it works with the [Time-based One-time Password Algorithm](http://en.wikipedia.org/wiki/Time-based_One-time_Password_Algorithm) (TOTP) ([RFC 6238](http://tools.ietf.org/html/rfc6238)) Supported biometric or security authenticators ---------------------------------------------- Acquia supports TFA through the following options: * Yubikey 5Ci * Feitian BioPass * HID Crescendo smart card * Windows Hello on Windows 10 1903 and later * Touch ID on MacBook * Fingerprint on Android 7.0+ * Other [WebAuthn](https://www.w3.org/TR/webauthn-2/)\-supported factors Setting up TFA on your Acquia user account ------------------------------------------ Note * Setting up TFA is a one-time, mandatory step after first signing in to the Acquia ID-supported product user interface if you need to access a TFA-enabled application. However, Acquia recommends enabling TFA to enhance your account’s security, even if you do not require access to a TFA-enabled application. * If you have already set up TFA once but want to modify the settings, you can update the configuration through your Acquia profile. For more information, visit [Modifying TFA settings](#modifying-two-factor). * You can set up a maximum of one mobile authenticator and 10 biometric or security authenticators through Acquia ID. For example, to set up TFA for Cloud Platform: 1. Access [https://cloud.acquia.com/](https://cloud.acquia.com/) or [https://launchpad.acquia.com/](https://launchpad.acquia.com/). 2. Specify your email ID and password. 3. Click **Sign in**. The system displays the security methods that you can use to set up TFA for your account. If your organization owner or administrator has mandated that you set up TFA, you must configure at least one TFA option. However, you can optionally set up additional TFA methods. 4. Click **Set up** for one of the following options: ### Authenticator 1. Launch your mobile authentication application and scan the QR code.  Alternatively, if you are unable to scan the QR code through your application, do the following: 1. Open the mobile authentication application on your phone or other device. 2. Click the plus (**+**) icon. 3. Click **Enter a setup key**. 4. In **Account name**, enter your Acquia account username. 5. In **Your key**, specify the code displayed on the **Set up Authenticator** page. 2. In **Enter code**, specify the verification code displayed in your mobile authentication application. 3. Click **Verify**. The system sends an email notification to inform you that a security method is added to your account. 4. Click **Continue**. ### Security Key or Biometric Authenticator 1. Click **Set up**. 2. Save a passkey depending on the option of your choice. The system sends an email notification to inform you that a security method is added to your account. 3. Click **Continue**. 5. To set up additional TFA method, repeat the preceding steps for the option that you did not select earlier. Adding optional TFA methods --------------------------- After you set up at least one TFA method for the Acquia ID-supported product, you might want to add additional methods. For example, to add an optional TFA method for Cloud Platform: 1. Access [https://cloud.acquia.com/](https://cloud.acquia.com/) or [https://launchpad.acquia.com/](https://launchpad.acquia.com/). 2. Specify your login credentials and sign in. 3. Click your profile icon at the top right corner. 4. Click **Manage Account**. ![launchpad-add](https://acquia.widen.net/content/bcbfb9ee-5008-49a1-8d50-cb7fca26e7eb/web/12a23_launchpad-add.png?w=720&itok=uUWKyY8J) 5. In **Multi-factor Authentication**, click the plus icon corresponding to the TFA method that you want to add. 6. Enter your login password and click **Verify**. 7. Click **Set up** and do the steps as mentioned in the [Setting up TFA on your Acquia user account](#setting-two-fa) section. This adds the new TFA method to your user account and the system sends an email notification to inform you that a security method is added to your account. Deleting TFA methods -------------------- After you set up at least one TFA method for the Acquia ID-supported product, you might want to delete such methods. For example, to delete a TFA method for Cloud Platform: 1. Access [https://cloud.acquia.com/](https://cloud.acquia.com/) or [https://launchpad.acquia.com/](https://launchpad.acquia.com/). 2. Specify your login credentials and sign in. 3. Click your profile icon at the top right corner. 4. Click **Manage Account**. 5. In **Multi-factor Authentication**, click the delete icon corresponding to the TFA method that you want to remove. 6. Enter your login password and click **Verify**. 7. Verify through the TFA method that you want to delete. This removes the existing TFA method from the system and sends an email notification informing the same. Signing in to any Acquia ID-supported product user interface   -------------------------------------------------------------- The sign-in experience for any Acquia ID-supported product is governed by it. For example, to sign in to the Cloud Platform user interface:     1. After you create a Cloud Platform subscription or get your Cloud Platform account created, access the Cloud Platform user interface through [https://cloud.acquia.com/](https://cloud.acquia.com/) or [https://launchpad.acquia.com/](https://launchpad.acquia.com/).  The system displays the following page, which is powered by Acquia ID: ![78c61_cloud-platform_accessing-UI-latest.png](https://acquia.widen.net/content/19adab95-8460-438a-a6cb-0db47cd9d0ae/web/78c61_cloud-platform_accessing-UI-latest.png?w=720&itok=0LrZPgJ_) 2. Enter your credentials and click **Sign in**.   3. Based on the TFA method that you set up earlier, perform the necessary verification steps and log in.       4. If you log in through [https://launchpad.acquia.com](https://launchpad.acquia.com/), access Cloud Platform, and click **Launch**. The system logs you in to Cloud Platform. You do not need to specify your credentials again.  However, if you log in through [https://cloud.acquia.com](https://cloud.acquia.com/), the system displays the Cloud Platform user interface directly.         Unlocking account     --------------------- Acquia ID provides enhanced security, alerting users when their accounts are targeted by malicious actors. If there are multiple failed login attempts, Acquia sends you email notifications to inform you about the suspicious activity. However, you can unlock your account. For example, to unlock your Cloud Platform account:     1. Access [https://cloud.acquia.com/](https://cloud.acquia.com/) or [https://launchpad.acquia.com/](https://launchpad.acquia.com/).              2. Click **Unlock account**.             3. Enter the email address that you want to unlock.                    4. Select one of the following options:             1. Note      You must have set up two-factor authentication already to unlock your account through the **Authenticator** option.         ### Email                 1. Click **Send me an email**. The system sends an email on your registered email address.                                         2. Access the specific email and click **Unlock Account** in the email.                             The system redirects you to the page where you can unlock your account.                                           3. Enter your password. You can reset your password. 4. Enter your two-factor authentication code, if the feature is enabled for your account.                             ### Authenticator                 1. Enter your two-factor authentication code.                             2. Enter your password. You can reset your password.                             Upon successful authentication, the system unlocks the user account.             Resetting password     ---------------------- If you have forgotten your password or you do not remember it, Acquia ID lets you reset your password. For example, to reset your Cloud Platform account:     1. Access [https://cloud.acquia.com/](https://cloud.acquia.com/) or [https://launchpad.acquia.com/](https://launchpad.acquia.com/).                2. Click **Reset** **Password**.               3. Specify your email ID and click **Next**.             4.  Select one of the following options:      ### Email 1. Click **Send me an email**. The system sends an email.   2. Locate the email and click **Reset Password.** 3. Specify your new password and confirm it.                             4. Click **Reset** **Password**. The system resets the password.   ### Authenticator 1. Enter the code from the mobile authenticator application and click **Verify**. 2. Specify your new password and confirm it.                             3. Click **Reset** **Password**. The system resets the password.