--- title: "Acquia Conversion Optimization Support Scope" date: "2025-03-11T16:23:59+00:00" summary: "Discover Acquia Conversion Optimization powered by VWO for enterprise-level testing, insights, and personalization. 24/6 support available." image: type: "page" url: "/service-offerings/acquia-conversion-optimization-support-scope" id: "c0c57a8f-9ede-40bd-9579-1b0de599f0ee" --- Note For additional information about Conversion Optimization powered by VWO, see its [product documentation](/node/57406#convert-support-scope). Acquia has partnered with VWO to provide Testing, Insights, and Personalize services as Conversion Optimization powered by VWO. **Last updated: October 2025** Subscription information ------------------------ * Conversion Optimization Insights - Web - Enterprise * Conversion Optimization Testing - Web - Enterprise * Conversion Optimization Personalize - Web - Enterprise Conversion Optimization powered by VWO Enterprise Tier Support type   Description Timeframe Support Availability   The availability of the Support team to respond and resolve queries is irrespective of the time zone. 24 X 6 support except Indian public holidays and other listed holidays First Response Time    The availability of the Support team is only on working days and within the hours of VWO operation. This time shall change to 24 hours if support is required beyond regular hours of operation for VWO. 4 hours during standard hours of operation (below).  Outside of standard hours of operation, first response time is 24 hours. Hours of Operation ------------------ Standard hours of operation for Support are as follows: 5am IST Monday morning to 5am IST Saturday morning.   Support scope ------------- How to get help: [Create a Support ticket with Acquia](/service-offerings/contacting-acquia-support "Contacting Acquia Support") or create a support ticket with VWO under **Need Help** in the VWO [Dashboard](https://app.vwo.com/#/login). In Scope -------- * Support will diagnose problems with all VWO products, the administrative interface, or End Customer-created tests, personalizations and campaigns. Such diagnosis support shall not include creation of any tests or campaigns. * The health or integrity of End Customer content is the End Customer’s responsibility apart from Acquia and VWO’s scope of service, which is limited to ensuring the system can distribute content. * Acquia Support will not be responsible for troubleshooting code-level integrations between VWO and End Customers’ non-Drupal CMS.