---
title: "Log Forwarding Support Scope"
date: "2024-02-14T06:18:38+00:00"
summary: "Understand Acquia's log forwarding support scope. Learn what's covered, including sending logs to destination services, and what's beyond our assistance, like third-party configurations and troubleshooting."
image:
type: "page"
url: "/service-offerings/log-forwarding-support-scope"
id: "638f6db3-52c6-49f7-969a-b9f23a085a6b"
---

Note

For additional information about log forwarding with Cloud Platform, see its [product documentation](/acquia-cloud-platform/monitor-apps/logs/forwarding).

**Last updated: August 22, 2023**

Component
---------

Log forwarding

Support scope
-------------

### Log forwarding services

Acquia Support is responsible only for ensuring logs are being sent to the destination service, and cannot assist with the following issues:

*   Troubleshooting issues related to the destination service’s infrastructure or customer interface.
    
*   Configuring the destination service.
    

Acquia Support is not responsible for troubleshooting the destination service and cannot assist new or legacy log forwarding customers with setting up third-party services.