---
title: "New Relic Support Scope"
date: "2024-02-14T06:18:38+00:00"
summary: "Discover Acquia's support scope for New Relic subscriptions. Learn how we assist with monitoring tools, account management, and issue resolution. Find out what's covered across Cloud Platform and Site Factory tiers."
image:
type: "page"
url: "/service-offerings/new-relic-support-scope"
id: "3625a913-c91f-4166-a80b-e3ae0ebabe27"
---

**Last updated: August 22, 2023**

Component
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New Relic

Support scope
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Acquia Support will provide the following support for Acquia-owned New Relic subscriptions, assuming Acquia Support has access or is granted access by the customer:

*   Assist the customer in understanding the issues found using New Relic’s monitoring tools
    
*   Assist with issues claiming a New Relic account and changing the owner of the account
    

If New Relic products have issues that go beyond the scope of Acquia’s support, Acquia will file a ticket with New Relic Support. Issues beyond Acquia’s scope will not be subject to Acquia’s Support SLA timeframes.

### Cloud Platform

*   All tiers
    

### Site Factory

*   All tiers