--- title: "Support" date: "2024-02-14T06:18:38+00:00" summary: "Get expert support for Acquia's Digital Experience Platform. Access 24/7 assistance, best practices, and tailored solutions from our global team of 70+ professionals with 300+ years of combined expertise." image: type: "page" url: "/service-offerings/support" id: "4468574f-fc5b-45b5-aa3d-ee5919d11160" --- **QUICK LINKS:** [Support Users’ Guide](/service-offerings/guide)  | [Filing a Ticket](/service-offerings/tickets)  | [About Billing](/service-offerings/billing)  | [Software End-of-Life schedule](/service-offerings/eol) | [Release Notes](/service-offerings/ticket-center) | [Known Issues](/service-offerings/known-issues) Acquia Global Support features access to a large, professional network of expertise enabling you to get help and advice across our Digital Experience Platform (DXP) products. About Acquia Support¶ --------------------- Acquia Support is a world-class Support team, available 24/7 for [critical issues](/node/57198/#submitting-critical-support-requests) to ensure uninterrupted care for your most urgent needs. Acquia Support is committed to delivering expertise across all DXP products to help you succeed. Acquia Support delivers best practice consultations tailored to your unique environment, with global coverage across all time zones. Trust in Acquia Support to be your steadfast partner in overcoming challenges and optimizing your digital landscape. You can expect Acquia Support to understand your challenges and requirements and offer the most effective resolution. Acquia Support is here to connect with you and guide you towards the best outcomes for your business needs. Our collaborative and engaged assistance provides actionable and practical advice along with supporting documentation. We provide exceptional support for every aspect of Acquia's comprehensive digital technology suite: * Our Drupal experts empower your development team to make informed decisions by leveraging Acquia's extensive application offerings. * Our marketing specialists help your team gain insights into your market using our unmatched tools that provide automation and data management, * Our top-tier digital asset management team excels at bringing organization to the most complex environments. For Drupal-hosted applications, Acquia Support includes direct support for: * Acquia Cloud Platform * Drupal core * Drupal-contributed modules and themes To resolve issues, Acquia Support may collaborate directly with an unparalleled 150 or more Drupal experts at Acquia in other departments, including Drupal core contributors, security team members, and contributed module maintainers. For Acquia products, such as [Customer Data Platform (CDP)](https://docs.acquia.com/customer-data-platform), [Campaign Studio](https://docs.acquia.com/campaign-studio), and [DAM](https://docs.acquia.com/service-offerings/products-services-guide/acquia-dam), Acquia Support provides expertise in machine learning, customer personalization, marketing automation and analysis. Acquia Global Support features access to a large, professional, global network of Drupal experts, which comprises the industry’s highest level of technical Drupal expertise. **How to contact Support for your product** ------------------------------------------- ### Contact Acquia Support To contact Acquia Support for help, use any of the following methods: * [Self-ticketing](/service-offerings/tickets) * [Chat](/service-offerings/contacting-acquia-support#section-submitting-all-other-support-requests) * [Phone](/service-offerings/guide/contact-support#support-phone-numbers) If you contact Acquia Support by phone, the team will open a ticket for you. Support by telephone is limited [by subscription](/service-offerings/guide/product-support-scope) level. ### Contact DAM Support To submit a DAM Support case: 1. Log in to your DAM site. 2. In the global menu, click the **Help** (**?**) icon and then click **Acquia DAM Community**. The system redirects you to the Acquia DAM Community welcome page. 3. In the Support menu, click ****Contact support**** and [create a case for the Support team](https://community.acquia.com/acquiadam/s/article/How-do-I-create-a-case-for-the-Support-team). Alternatively, you can use the Chat option to interact with a DAM Support specialist. ### Contact Web Governance Support To get help on Web Governance, use either of the following methods: * Write an email to [support@monsido.com](mailto:support@monsido.com). * Log in to Web Governance and use either of the following options: * Click **Contact Support** to send your query to the Web Governance Support team. Alternatively, you can search for an article that answers your query. * Click the **Knowledge Base** (**?**) icon to access help articles. * Click your Profile icon and then click **Book online training** to schedule an online training session**.** For information about terms related to Web Governance, visit [glossary](https://help.monsido.com/en/articles/8643167-glossary). Documentation ------------- You can find technical information about Acquia’s products and Drupal in general on [Acquia’s Product Documentation](https://docs.acquia.com/) page. You can also go to [Acquia’s Support Knowledge Base](https://acquia.my.site.com/) where you can troubleshoot common problems and known issues, find answers to common technical questions, find best practices, tips and tricks, development, and hosting guides that will help you complete your tasks. Acquia recommends you search this documentation for answers to your questions before [contacting Acquia Support](#contact-acquia-support). Acquia Support online resources ------------------------------- The following online resources are available to help you as you interact with Acquia Support: * [Support Users Guide](/service-offerings/guide) * [Acquia’s Support Knowledge Base](https://acquia.my.site.com/) * [Create a Support ticket](#contact-acquia-support) * [About Acquia billing](/service-offerings/billing) * [Software end-of-life schedule](/service-offerings/eol) * [About the Acquia Status Page](/service-offerings/status) (includes the link to the [Acquia Status page](https://status.acquia.com/)) * [Billing FAQ](/service-offerings/billing/billing-faq)