--- title: "Site Factory Product Privacy Notice" date: "2026-02-26T20:08:17+00:00" summary: "Discover Acquia's Site Factory privacy features, data processing details, and security measures for Drupal-based websites." image: type: "page" url: "/site-factory/site-factory-product-privacy-notice" id: "57c5a04a-9d3d-4dd4-8edb-e46446b1f4a7" --- Acquia Site Factory ------------------- Last revision of this Product Notice: \[v1.1– 17 May 2021 – hyperlinks updated\] Prior version(s) of this Product Notice: \[v1.0 – 25 January 2021 – initial version\] This Product Notice describes the privacy relevant aspects of the above-mentioned Acquia product/services. About the Product ----------------- Acquia Cloud Platform is a Drupal-tuned application lifecycle management suite with an infrastructure to support Drupal deployment workflow processes from development and staging through to production. Acquia’s customer creates, owns, and maintains their Drupal application (a website for internal or external use) and submits it to Acquia Cloud Platform for the aforementioned lifecycle management. For details about this Product, visit [Site Factory Product Guide](/site-factory/site-factory-product-guide "Site Factory Product Guide"). 1. Processing Operation(s) ----------------------- The objective of Processing of Personal Data by data importer is the performance of the Services pursuant to the Agreement. * Processing of Personal Data to deliver its core functionalities required: ☒ yes  ☐ no * Optional features processing Personal Data:  ☒ yes  ☐ no * The optional features are deactivated by default:  ☒ yes  ☐ no ☐ n/a\* * Processing of sensitive Personal Data: ☒ yes \*\*   ☐no ☐ n/a\* * Profiling of individuals based on personal characteristics: ☐ yes \*\* ☒no ☐ n/a\* * Automated decision making that produces legal or other significant impacts on individuals:  ☐ yes  ☒ no ☐ n/a\* * Processing through the use of an AI tool available with the Product: ☐ yes ☒ no * The AI feature is deactivated by default: ☐ yes ☒ no * The AI feature processes Personal Data: ☐ yes ☒ no * The AI feature processes sensitive Personal Data: ☐ yes ☒ no * The Customer can control what data the AI tool processes: ☐ yes ☒ no * Automated decision-making that produces legal or other significant impacts on individuals: yes no n/a\* \* (n/a = not applicable) \*\* (optional; depends on the Customer’s Drupal application) 2. Details of Personal Data being processed ---------------------------------------- **Categories of Personal Data** **Categories of Data Subjects** **Purpose of Processing** **Categories of Data Recipients** **Needed for Core Features** **Processing Location** **Acquia Inc. acts as Processor** Through the configuration, design, and administration of their own Drupal application, Customer in its sole discretion determines and controls the categories of personal data collected by their Drupal Application. These may be individual identifiers, contact details, online identifiers, network activity, location data, and any sensitive data categories. Through the configuration, design, and administration of their own Drupal application, Customer in its sole discretion determines and controls the categories of data subjects collected by their Drupal Application. Primarily, these would be Customer’s end-users including visitors to Customer’s website. Provision of the Services by Acquia to Customer Site administrators, customers, and visitors of Customer’s Drupal application Yes Depends on the data center location chosen by Customer Yes 3. Privacy Enhancements -------------------- Objective Technology / Measure Data at Rest Data in Transit Anonymization and Pseudonymization Data anonymization at Customer level optional for Customer Yes Yes Data confidentiality Access control measures Encryption at customer level Encryption at Acquia level For more information, visit Security Annex and [Product Description](/site-factory/overview "Overview"). Yes Yes Data integrity Ant-tampering technology For more information, visit Security Annex. Yes Yes Data availability including restoring availability, restoring access to personal data, and data resilience Business continuity and disaster recovery measures For more information, visit Security Annex. Yes n/a Regular testing, assessing and evaluating of TOMs Regular security and process reviews  For more information, visit Security Annex. Yes n/a 4. Certifications -------------- * SSAE16/ISAE 3402: SOC 1 Type II * SOC 2 Type II * ISO 27001:2013 * FedRAMP 5. Data Subject Rights ------------------- Through the Product’s administration console and through the Customer’s own Drupal application, the Customer may manage, update, retrieve, and erase individual Personal Data. 6. (Personal) Data Retention CyclesThe retention of data in the Product is managed by the Customer and may be stored during the entire term of the Services. Latest 90 days after the end of the contractual term of the Services, Acquia will purge any customer data in the Services including personal data from its systems. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 7. Sub-Processing -------------- The specific list of sub-processors is available from: [Acquia Sub-processors](https://www.acquia.com/about-us/legal/subprocessors). Any current Acquia customer with a data processing agreement in place with Acquia may subscribe to receive notifications of new or changed sub-processors through above website. 8. Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Data importer has implemented and will maintain appropriate administrative, physical, and technical safeguards for the protection of the security, confidentiality and integrity of Personal Data uploaded to the Services, as described in the Acquia Security Annex (available from [Acquia & GDPR Compliance](https://www.acquia.com/about-us/legal/gdpr)) applicable to the specific Services purchased by data exporter, as updated from time to time, and made available by data importer upon request. The data exporter is wholly responsible for implementing and maintaining security and data administration within any data exporter applications, configuration settings, or log settings used by data exporter in conjunction with the Services.