--- title: "Accessibility: PDFs" date: "2021-10-21T08:19:51+00:00" summary: "Explore how to use Acquia Web Governance to scan and remediate PDF files for accessibility issues." image: type: "page" url: "/web-governance/accessibility-pdfs" id: "36812481-f441-4f94-bf5d-315934fa6ac0" --- Table of contents will be added Note These steps explain the process in the new navigation. If you are not subscribed to the Web Governance Early Access program, these steps may differ slightly from your view. Contact support to join the Early Access program. All customers will automatically receive the update after the initial rollout. Introduction ------------ This document provides information on how to do a PDF accessibility scan and request a PDF remediation with Acquia Web Governance.  **PDF accessibility scan** -------------------------- This section provides instructions on how to do a PDF accessibility scan. 1. Navigate to the **Domain overview** and select your domain. 2. On the domain menu bar, click **Accessibility** (icon of a human figure with outstretched arms). The system opens the _Accessibility_ _summary_ page. ![The location of the Accessibility button on the domain toolbar.](https://acquia.widen.net/content/79462b58-cd9b-4a6a-a404-8a111c48805e/web/Mon_Opt_Dashboard-Accessibility.png) 3. Select **PDFs** from the menu on the left. ### Internal PDFs Select this tab to view PDF files that are uploaded on your site. 1. Sort the chart with the following options: * Pending * Queued * Failed * Approved 2. Use the radio boxes to select one or several PDFs. 3. Select **Scan for accessibility** to do a scan on the selected PDF files. PDF files that are waiting for the scan to complete are marked as _Queued_. 4. If the scan is successful and no accessibility errors are found, the PDF is marked as _Approved_. 5. If the scan is successful and some accessibility errors are found, the PDF is marked as _Failed_. 1. Select the PDF to view the results. 2. Repair the errors or use the PDF remediation option. For more information, visit [PDF remediation quote](/node/58546/). 3. Upload the new PDF documents and start a new scan. The scan results are imported directly into your account and are available through the dashboard. ### External PDFs Select this tab to view PDF files that are external. The scan cannot read external PDFs, these need to be reviewed manually.  1. Select the tab above the list to sort for: * Pending * Approved 2. Select **Action** and **Mark as approved** after the file is updated. To scan the document with Web Governance, you must make the PDF internal within your settings. Scan results ------------ The scan results are imported directly into your account and are available through the dashboard. 1. Select the PDF from the list to view the scan results. 2. Repair the issues or use the PDF remediation option. For more information, visit [PDF remediation quote](/node/58546/). 3. Upload the corrected PDF documents. 4. Start a new scan. Check the scan results ---------------------- To find more details about the PDF from the scan results, use Web Governance Quality Assurance. **Instructions** 1. Navigate to your domain. 2. Select **Quality Assurance** (the checkbox icon), on the domain dashboard toolbar. 3. Select **Content with QA Errors** from the menu on the left side of the page. 4. Select the **PDF Documents** tab above the chart. 5. Select a document in the list for more information about the scan results. For more invormation, visit [Content with QA errors](/node/58811). Remediation quote ----------------- If any PDF files require remediation, you can repair them yourself or make a request for remediation from within the platform. The remediated documents and accessibility reports are delivered to your email when they are ready. To include the PDF scanning tool, contact [Support](mailto:webgovsupport@acquia.com) to upgrade your account. This section provides instructions on how to request a remediation quote. This option is only available from within the platform for customers located in the U.S.A. 1. Do an accessibility scan as per the previous section and locate the failing PDF files. 2. Click to select **Remediation Quote** on the same row as a failing PDF. This submits an order for remediation of issues that require attention in the PDF. This service is provided by a third party. A dialog box opens with the following text: "Document remediation for compliance to WCAG 2.1 AA, Section 508, HHS or PDF/UA accessibility standards. Document remediation requires manual verification and can range in cost. When you submit PDF documents for remediation, we will review the document and give you a firm, fixed price for the remediation. Upon completion of the work, we will also provide a compliance report. We will let you know if there is any Alternative Text (Alt-Text) required for images that are not self-descriptive or any related additional information needed to remediate the document." ![The dialog box PDF quote dialog box that opens. The text is in the document.](https://acquia.widen.net/content/2179cd32-998e-46fd-a3a2-144ff0ceb281/web/Mon_Accessibility-PDFQuoteDialog.png) 3. Click **OK** to confirm. 4. The remediated PDFs are sent to your email when they are finished. 5. Remove the existing PDFs with errors fom the website and upload the remediated PDFs to replace them. 6. Change the status of the PDFs manually to **Mark as reviewed.**  Note EU customers must contact [Allyant PDF Accessibility Remediation Services](https://allyant.com/pdf-document-remediation-services/) directly for PDF remediation quotes at their own discretion due to regulatory requirements. The PDF Remediation option continues to be available for customers in other geographical regions.  Choose the type of PDF scan: 1. Scan a PDF file 2. Request PDF file remediation Notes * EU customers must contact [Allyant PDF Accessibility Remediation Services](https://allyant.com/pdf-document-remediation-services/) directly for PDF remediation quotes at their own discretion due to regulatory requirements. The PDF Remediation option continues to be available for customers in other geographical regions. * The _Content Links_ count in the _Inventory_ module shows the number of links that point to PDF files. This is not the same as PDF files that are internal and present on the site. For example, the inventory may state a higher number of PDF links than the _Accessibility_ module PDF file count. Bulk remediation quotes and PDF accessibility checks ---------------------------------------------------- For accounts that are upgraded to include the PDF scanning tool, it is possible to request a bulk remediation quote that includes all PDFs. 1. Select **Accessibility** from the domain dashboard. ![The location of the Accessibility button on the domain toolbar.](https://acquia.widen.net/content/79462b58-cd9b-4a6a-a404-8a111c48805e/web/Mon_Opt_Dashboard-Accessibility.png) 2. Select **PDFs** from the menu on the left. 3. Select the **Internal PDFs** tab. 4. Choose **Select all (number) PDFs** or use the radio boxes to select several PDFs. 5. Select **Scan for accessibility** to scan all selected PDFs.  Contact [Support](mailto:webgovsupport@acquia.com) for more information.  Note EU customers must contact [Allyant PDF Accessibility Remediation Services](https://allyant.com/pdf-document-remediation-services/) directly for PDF remediation quotes at their own discretion due to regulatory requirements. The PDF Remediation option continues to be available for customers in other geographical regions. Additional resources -------------------- For more information, visit [Allyant PDF Accessibility Remediation Services](https://allyant.com/pdf-document-remediation-services/).