---
title: "What can I do if my scan stops before it finishes?"
date: "2021-10-11T08:05:44+00:00"
summary: "Troubleshoot and resolve scan interruptions with our step-by-step guide. Learn how to restart scans and when to contact support."
image:
type: "article"
url: "/web-governance/help/59171-what-can-i-do-if-my-scan-stops-it-finishes"
id: "6d62811a-4ad6-4771-9503-7f826cb11680"
---

What can I do if my scan stops before it finishes?
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If the scan repeatedly shows this behavior, the following reasons could apply:

1.  If this is not the first scan, the problem is in most cases due to post-processing. Rescan the website using the on-demand scan feature. If the problem persists, contact our [support team](mailto:support@monsido.com).
2.  It is possible that the scan has actually finished, but the data processing from the scanner to your tenant database has failed. Rescan the website using the on-demand scan feature. This process could take 2 hours or more to complete, especially for large domains.
3.  If the problem persists, contact our [support team](mailto:support@monsido.com).