---
title: "Web Governance scan error messages"
date: "2025-03-14T10:59:16+00:00"
summary: "Troubleshoot Web Governance scan errors with our guide. Learn about common issues and solutions for seamless content optimization."
image:
type: "article"
url: "/web-governance/help/61876-web-governance-scan-error-messages"
id: "aa13791e-a37a-4a0a-a5a1-f9fb65517f28"
---

Introduction
------------

This document provides information about the error messages that can appear when a scan encounters various issues.

Scan error messages
-------------------

This section provides the error name and a short description about what the error means.

### There was an error gathering the content. Please try again.

The module is unable to build the payload.

### The scan request has timed out. Please try again later.

The API does not respond or times out.

### Access to the Web Governance API was denied. Contact your administrator for help.

The API provided does not have permission for the Quick Scan feature (422).

### Could not connect to the Web Governance API due to a server error. Please try again later.

The API has failed (500-5xx).