--- title: "How to use Web Governance Accessibility" date: "2025-02-26T14:37:31+00:00" summary: "Learn how to use the Accessibility feature to improve your website's WCAG compliance. " image: type: "page" url: "/web-governance/how-use-web-governance-accessibility" id: "5fa422cb-bb75-48a1-b777-6b064d3624f3" --- Table of contents will be added Introduction ------------ This document provides instructions on how to navigate the Accessibility dashboard and how to find and repair accessibility issues. Accessibility dashboard ----------------------- The Accessibility dashboard provides information on how to navigate and edit website accessibility issues and shows the selected level of compliance and the WCAG compliance for the selected target level and all of the lower levels.  1. Navigate to the _Domain Overview_ page and click to select the domain you want to work with. 2. Click **Accessibility** (icon of a human with arms outstretched) on the page toolbar. The _Accessibility_ dashboard opens. ![The Accessibility landing page.](https://acquia.widen.net/content/c4784ce4-9e1f-4d5f-9a15-e96ffaa68210/web/Mon_Opt_Accessibility-Dashboard.png) ### Accessibility diagnostics ![The Accessibility dashboard with the Accessibility Diagnostics section highlighted.](https://acquia.widen.net/content/e51613d8-b2d1-4429-948e-1273b034d563/web/Mon_Opt_Accessibility-DiagnosticsSection.png) This section of the Accessibility dashboard shows the percentage of the site that is compliant with the accessibility level set up for your website, as well as the industry-wide average compliance score. ### Compliance score This figure shows the percentage of the website that is compliant with the target compliance level, as selected during scan setup. ### Industry average This figure shows the industry-wide average of accessibility compliance. The results appear in the Accessibility Diagnostics section. For more information, visit ​[Industry average](/node/58976). Accessibility menu ------------------ The left menu on the Accessibility page provides more details about the specific categories. ![The left menu on the Accessibility dashboard. The menu items are described in the document text.](https://acquia.widen.net/content/bfa16265-eb8d-4c11-a1bd-33f7e0722c4a/web/WebGov_Accessibility-LeftMenu.png) ### Summary (default view) Select this option from the menu on the left side of the page. This section provides information about the overview of the Accessibility scan results: * **Level A Compliance**: Level A Compliance: This section shows the total number of checks, the total number that is done, and the total number that are not repaired. It also shows the historical results from the last 5 scans and a percentage of compliance. * **Level AA Compliance**: This section shows the total number of checks, the total number of repaired issues, and the total number of issues that are not repaired. It also shows the historical results from the last 5 scans and a percentage of compliance. * **Accessibility checks compliance by level**: This section shows the total number of completed checks at each level and those checks where repair is necessary. * **Accessibility Diagnostics**: This section shows the percentage level of compliance and the website industry average for accessibility issues. * Click **Showing All** on the top right of the section to filter for: * Show All * Only Errors * Errors and Warnings (recommended). * **Accessibility Compliance**: This figure shows the percentage of accessibility issues that your website has met the compliance criteria for. The goal is 100% compliance within the accessibility level selected. * **Industry Average**: This graph gives information about how your website compliance score compares with the average of competitors in your industry.  For more information, visit ​[Industry average](/node/58976). * **Timeline**: The graph shows the total number of quality assurance issues and the total number of pages that have issues over time. * **Show History**: Click this button to see the results from all scans. For more information, visit [History center](/node/58646). * **PDF Compliance Status**: This page shows an overview of PDF accessibility scan results and the total number of reviewed or pending files. For more information, visit ​[PDF accessibility scan](/node/58576). ### Fast Track Select this option from the menu on the left. This section provides instructions on how to navigate the data and how to use Fast Track to review, repair, and ignore HTML snippets in bulk. The _Accessibility Fast Track_ page opens. ![The Fast Track landing page.](https://acquia.widen.net/content/c33f1d20-de24-4cca-b70d-8b1b4ae5fb59/web/WebGov_Accessibility-FastTrackPage.png) For more information, visit [Accessibility Fast Track](/node/58641). ### Pages with Failing Checks Select this option from the menu on the left. This page shows a list of all checks that need action, sorted by page. This section provides instructions on how to navigate the information provided and how to use this view to review, repair, and ignore issues. The _Pages with Failing Checks_ page opens. The list shows the URLs for pages that have accessibility issues. ![The Pages With Failing Checks page in the Accessibility module.](https://acquia.widen.net/content/76445d8a-aba0-4c53-8c5f-2928f7097e8b/web/Mon_Opt_Accessibility-PagesWithFailingChecksPage.png) Filter the list or sort for labels. Sort between: * All Levels * Level A * Level AA * Level AAA. The table column headers are: * **Title and URL**: This column shows the page title and the URL. Click the link to navigate to the detailed scan results for the page. Click the link for more information about the page and create a Jira ticket to assign the issue to a team member to repair. Visit  * **Labels**: This column shows the labels for the domain. For more information, visit [Create and apply labels](/node/58466). * **Failing Checks**: This column shows the number of Accessibility checks that failed the check on the page. Click the number to see details about the failed checks. * **Page Compliance**: This column shows the percentage of the page that is compliant with the selected accessibility level. The page compliance is also shown in a donut chart format. * **Priority**: This column shows the level of priority that the page has. High, Medium, or Low. For more information, visit [Issue priority](/node/58621). * **Views**: This column shows the number of views that the page had since the last scan. * **Open Page Details (the page icon)**: On the same row as a page with failing checks, click to open the page details. ![The location of the Open Page Details button on the same row as an issue.](https://acquia.widen.net/content/989515e9-43ab-49c7-866b-2b659e6d4e36/web/Mon_Opt_Accessibility-PagesWithFailingChecks-OpenPageDetails.png) * The _Page Details_ page opens. This page shows accessibility checks with issues and the percentage of compliance for the webpage. * Depending upon the level of compliance that is selected, the following information is shown: * **Filter** (the filter icon): Click the button to filter the list for: * Labels * Languages * Accessibility Level * Accessibility Error Type * The issues are listed on the left side of the page. Click on an issue to see the details about the issue, suggestions for how to fix it, and, if enabled, create a Jira ticket for your team to address the issue. * Use the **Accessibility Help Center** button (graduation cap icon) to navigate to the _Accessibility Help Center_ and read more about the error and how to fix it. * Fix the issue from the right side of the page with these choices: * **Review All Issues**: Use this option to mark all issues _Reviewed_. * **Ignore Check**: Use this option: * If the issue is incorrectly marked as broken * To ignore issues on a single-page basis * To ignore all other issues on a domain level. * **Mark as fixed**: Use this option when the issue is fixed on the website. Items that are marked as fixed are included in future scans. Note The difference between **Mark as Fixed** and **Ignore Check** is that issues that you mark as _Fixed_ are still included in future scans and can be flagged again if the error comes back. Issues that you mark as _Ignore_ are permanently removed from future scans and all compliance scores. * **Open Issue Page**: (an **i** for information icon) on the same row as an issue. For more information, visit [Issue view](/node/58626). * **Inspect Page with Browser Extension** (magnifying glass icon): Click to navigate to the page URL and view the page with the web browser extension. ![The location of the "inspect page with browser extension" icon on the same row as a list item.](https://acquia.widen.net/content/4de944d3-306e-4c6b-91e9-51d070af4603/web/Mon_Opt_PrioritizedContent-InspectPageWithBrowserExtension.png) _**Tip**_: If it is installed, use our web browser extension to find the errors on the page, repair the errors, and more. For more information, visit [Web browser extension](/node/58711). ### Checklist (insect icon) Select this option from the menu on the left. This page shows a list of all checks that need action, sorted by priority: * Issues to Fix: Errors must be fixed for compliance. * Warnings: Warnings are likely to be issues, but they require manual investigation. * Reviews: Reviews require manual judgement. Select the compliance level to filter for: * Level A * Level AA * Level AAA * Ignored * Passed. The results are displayed in a table with the following headers: * **Check**: This column shows the name and description of the check that is done. * **Responsibility**: This column shows the designated team or teams that are normally responsible for fixing this type of error. This column is automatically filled in. The areas of responsibility are: * UX Design * Front end development * Content authoring * Visual design. * **Success Criteria**: This column shows a list of the compliance success criteria category. * **Help Center**: Click to navigate to the Accessibility Guide for more details about the issue and some suggestions on how to fix it. For more information, visit [About the Accessibility Guide](/node/58696 "https://docs.acquia.com/acquia-optimize/features/accessibility/help-center"). * **Action Button**: This column contains an Action button for each list item. Click the button on the same row as an issue for more options: * **Ignore this chec**k: Issues that are set to _Ignore_ are permanently omitted from future scans and compliance scores. * **Domain Compliance**: This column shows the percentage of compliance on this domain. * **Pages**: This column lists the number of pages that have the error. Click to navigate to the error page to view: * The URL for all of the pages where the error occurs. * Suggestions on how to fix the issue. * Information about the designated team or competence that is needed to fix this type of error. * For a list of all of the checks, visit [Accessibility checks](/node/58691 "https://docs.acquia.com/acquia-optimize/features/accessibility/checks"). ### Guidelines Select this option from the menu on the left. This page is a list of the most basic WCAG guidelines that the scan locates and identifies, which do not meet the requirements. This section provides instructions on how to navigate the data and how to use the findings to repair issues. The results are shown on this page in a table with the following headers: * **Name and category of the guideline** * **Error**: This column shows the errors from the most recent scan. Click the bug icon. The _List of Accessibility Issues_ page opens. The issues are shown in a table format. The columns are: * **Title and URL**: This column shows a list of the page title and URL where the error is. Click the link to navigate to the detailed scan results for the page. * **Labels**: This column shows the labels for the domain. For more information and instructions for admin users on how to create labels, visit [Create and apply labels](/node/58466). * **Priority**: This column shows the level of priority that the page has. Priority is High, Medium, or Low. For more information, visit [Issue priority](/node/58621). * **Views**: This column shows the number of views for the page since the last scan. * Each row has the additional options to: * **Open page details** (the page icon): Click to view the page dashboard. The _Accessibility Page Details_ page opens. Depending upon the level of compliance that is selected, the following information is displayed. * The issues are listed on the left side of the page. Select an issue to view the details about the issue and some suggestions on how to fix it. * Fix the issue from the right side of the page. * **Review All Issues** * **Ignore** **Check**: Use this option: * If the issue is incorrectly marked as broken. * To ignore issues on a single-page basis. * To ignore all other issues on a domain level. * **Inspect Page with Browser Extension** (magnifying glass icon): Click to navigate to the page URL and view the page with the web browser extension. * ![The location of the "inspect page with browser extension" icon on the same row as a list item.](https://acquia.widen.net/content/4de944d3-306e-4c6b-91e9-51d070af4603/web/Mon_Opt_PrioritizedContent-InspectPageWithBrowserExtension.png) * _Tip_: If it is installed, use the web browser extension to identify the placement of the errors on the page, repair the errors, and more. For more information, visit [Web browser extension](/node/58711). ### Pages with Ignored Checks Select this option from the menu on the left. This page shows a list of all of your website pages that contain ignored checks. This section provides instructions on how to navigate through the data and handle ignored checks. The column headers are: * **Title and URL**: Lists the page title and the URL. Click the link to navigate to the detailed scan results for the page. * Click a page link to navigate to the _WCAG Accessibility Compliance_ detail view for the page. ![The Pages with Ignored Checks page in the Accessibility module.](https://acquia.widen.net/content/f20771c4-9b9d-4720-895b-e647431aaf88/web/Mon_Accessibility-PagesWithIgnoredChecks-Page.png) The list headers are: * **Checks**: Lists the WCAG compliance check, as well as the team that normally is responsible for fixing issues and the criteria identifier. * **Individual issues**: Shows the number of unique issues found with the check. * Click to select an issue. The pane on the right-hand side of the page updates to show actions that can be made to the issue. * Sort for: * **Pending** to view pending actions. * **Ignored** to view ignored issues. * **Review all issues**: Click to review all issues. A dialog opens. Fill in a free-text reason and then click **OK**. * **Ignore check**: Click to ignore the check. A dialog opens. Fill in a free-text reason and then click **OK**. * **Mark check as fixed:** Click to mark the check as fixed. A dialog opens. Click **OK** to mark the check as _Fixed_. Note The difference between **Mark as Fixed** and **Ignore Check** is that issues that you mark as _Fixed_ are still included in future scans and can be flagged again if the error comes back. Issues that you mark as _Ignore_ are permanently removed from future scans and all compliance scores. * **Unignore:** Select the filter for **Ignored Checks**. Click on an issue in the list. The right side of the page updates. The options to handle the ignored check are: * **Remove review for all issues**: Click to review all issues for the check. A dialog opens. Fill in a free-text reason and then click **OK**. * **Unignore check**: Click to unignore an ignored check. A dialog opens. Fill in a free-text reason and then click **OK**. * **Mark check as fixed:** Click to mark the check as fixed. A dialog opens. Click **OK** to mark the check as _Fixed_. * **Labels**: This column shows the labels for the domain. For more information and instructions for admin users, visit [Create and apply labels](/node/58466). * **Ignored Checks**: This column shows the total number of ignored checks. * **Page Compliance**: Percentage of compliance on the page. * **Priority**: This column shows the level of priority that the page has. High, Medium, or Low. For more information, visit [Issue priority](/node/58621). * **Views**: The number of views that the page has. Each row has the additional options to: * **Open page details** (the page icon): Click to view the page dashboard. The _Accessibility Page Details_ window slides open. Depending upon the level of compliance that is selected, the following information is displayed: * The issues are listed on the left side of the page. * Issue list: Click to highlight an issue. On the right side of the page, the details about the issue and some suggestions on how to fix it are shown. * Fix the issue from the right side of the page. * **Review All Issues** * **Ignore** **Check**: Use this option: * If the issue is incorrectly marked as broken. * To ignore issues on a single-page basis. * To ignore all other issues on a domain level. * **Inspect Page with Browser Extension** (magnifying glass icon): Click to navigate to the page URL and view the page with the web browser extension. * ![The location of the "inspect page with browser extension" icon on the same row as a list item.](https://acquia.widen.net/content/4de944d3-306e-4c6b-91e9-51d070af4603/web/Mon_Opt_PrioritizedContent-InspectPageWithBrowserExtension.png) * _Tip_: If it is installed, use the web browser extension to identify the placement of the errors on the page, repair the errors, and more. For more information, visit [Web browser extension](/node/58711). ### PDFs Select this option from the menu on the left. The menu expands with the following choices: * **Internal PDFs**: Click to select this option. ![The Internal PDF Compliance page in the Accessibility module.](https://acquia.widen.net/content/0a7d76d4-539c-4a42-abd6-7a357358baa6/web/Mon_Accessibility-PDFs-InternalPDFCompliancePage.png) The _Internal PDF Compliance_ page opens. This page shows the Internal PDF file accessibility compliance issues in a graph and a table. Sort the table for issues that are: * Pending * Reviewed/OK * Queued * Failed. The table menu items are: * **Title**: Lists the page title and the URL. Click the link to navigate to the detailed scan results for the page. * **File Size**: This shows the size of the PDF. * **Pages**: The number of pages that contain the link to this PDF. * **Words**: The number of words in the PDF. * **Created**: The date that the PDF was created. * **Remediation Quote**: Click to request a quote for PDF remediation from Commonlook. * **Action**: Press and select one of the following options: * Mark as reviewed: Mark this document as reviewed. * Start PDF Accessibility Scan: For more information, visit [PDF accessibility scan](/node/58576). * **External PDFs**: Click to select this option. ![The External PDF Compliance page in the PageAssist module.](https://acquia.widen.net/content/9f24baad-b430-49a9-9ca8-5f46bca46cc3/web/WebGov-Accessibility-ExternalPDFs.png?w=720&itok=O4sn8-uh) The _External PDF Compliance_ page opens. This page shows the external PDF file accessibility compliance issues in a graph and a table. Sort the table for issues that are: * **Pending** * **Reviewed/OK**. The table menu items are: * **Title**: Lists the page title and the URL. Click the link to navigate to the detailed scan results for the page. * **Action**: Press and select **Review** to mark the document as Reviewed. For more information, visit [Configure scans for password-protected and internal pages](/node/58566). Unignore an issue ----------------- 1. Click a page link and filter for the _Ignored Checks_ detail view for the page. 2. Click to select an issue. The pane on the right-hand side of the page shows actions that you can do to the issue. 3. Click **Pending** to view pending actions. 4. Click **Ignored** to view ignored issues. 5. Click **Unignore** to remove the item from the list. ![The location of the Unignore Check button on an issue page in the Accessibility feature.](https://acquia.widen.net/content/2b45981a-636e-4da4-8bdf-71cf83c9fd82/web/WebGov_Accessibility-UnignoreCheck.png?w=720&itok=tdIZ18zP) For full instructions, visit [How can I unignore an accessibility issue?](/node/86056) Undo a review on an issue ------------------------- This section provides instructions on how to remove a reviewed issue. Do these steps in the Audit Log section. This procedure is for issues marked as _Reviewed_ in the _Accessibility Fast Track_ module or through the _Page Details_ view. The _Undo a Check Review_ option returns the issue to the errors view on the page and module where it occurs. 1. Click **Audit Log** from the menu on the left side of the page. ![The location of the Audit Log option on the left menu bar of the Domain Settings page.](https://acquia.widen.net/content/3a4a64d7-ee03-43cb-9b4c-76f7731cba2e/web/Mon_Opt_AdminSettings-LeftMenu--AuditLog) 2. On the same row as a reviewed issue, click **Action**. ![The location of the Audit Log action menu on the same row as an event.](https://acquia.widen.net/content/69862683-989e-4e9c-8e94-3678adc3c808/web/Mon_AdminSettings-AuditLog-ActionMenu.png) 3. The _Action_ menu expands with the following options: * Show Details * Undo Check Review. 4. Select **Undo Check Review**. The issue is gone from the audit log and returns to the _errors_ view on the page and module where it occurs. For more information, visit [Accessibility Fast Track](/node/58641). Notes 1. If you change the accessibility level, the existing Accessibility Score scan information is erased and the new standard starts over from the beginning with the next scan. _**All of the history is lost.**_ It is advised to activate a new level only when you are ready to make the updates needed, or if it becomes a legal requirement for your location and organization. If you enable the option to _**Exclude checks that require manual review**_, you might not see other potential accessibility violations on your website. 2. It is not recommended to require Level AAA conformance s a general policy for entire sites because it is not possible to satisfy all Level AAA Success Criteria for some content. 3. Level AA of WCAG 2.1 is the legal requirement to be considered accessible. WCAG 2.2 is newly released and will soon be the standard, taking over from WCAG 2.1. 4. When you switch to a different guideline, the compliance score can show a sudden change. A dashed line on the graph shows when the update was done and indicates the old value and the new value of the compliance score. This appears on the first scan after the guideline update. 5. The orange annotation appears on the compliance chart in the _Accessibility_ module and the _Accessibility_ section of the _History Center_. ![A vertical orange line in the chart timeline that indicates when the new accessibility checks came into affect.](https://acquia.widen.net/content/0c259332-919b-457c-9769-c73d8a646bc4/web/WebGov_Accessibility_OrangeLine.png?w=720&itok=n41t55fF) For more information, visit [Visual indication when you change accessibility guidelines](/node/59016). Accessibility guide ------------------- The _Accessibility guide_ provides guidelines on WCAG 2.0 and some common 2.1 requirements. To navigate to the accessibility guide and view all of the available articles, visit [Accessibility guide](/node/58376). For instructions on how to access the Accessibility guide from within the platform interface and be directed to the article that is relevant to a specific error, visit [About the Accessibility guide](/node/58696). On the same row as an error, from the **Check List** page, the **Page View**, or the **Accessibility Fast Track** page, click **Help Center** (graduation cap icon). History Center -------------- The History Center stores all accessibility issues and details from previous scans. For more information,  visit [Accessibility history](/node/86066). Accessibility compliance score ------------------------------ The compliance score for the accessibility checks is calculated by using 100 (a perfect score) minus the number of errors found. This is then divided by the total number of accessibility checks. For example: If the compliance for individual accessibility checks is calculated by the **total number of pages minus pages with issues** for the **check total number of pages multiplied by 100** It will make no difference if there are 10 or 10.000 issues, the system calculates the _number of pages that fail the check_ as opposed to the total number of pages. Accessibility reports --------------------- This section provides information about the different accessibility reports that are available. ![The Report Center landing page. The fields are described in the document text.](https://acquia.widen.net/content/3776d6a3-0efc-4263-bc32-e0e036749b97/web/Mon_ReportCenter-Dashboard.png) The available reports for the Accessibility feature are: * Accessibility Summary Report * Accessibility Checks Report * Pages with Accessibility Issues Report * Classic Accessibility Report * Accessibility Guidelines Report * PDF Review Report 1. Click **Schedule This Report** (calendar icon) on the same row as the report to receive the report as an email attachment. Multiple selection is allowed. 2. Click **Open Report** (eye icon) to get the newest report. 3. Click **Report Administration** (gear icon) to add other users to receive the report. For more information, visit [Accessibility reports](/node/58701). Additional resources -------------------- * For information on how to set up and configure the Accessibility feature, visit [Accessibility setup instructions](/node/61656).