--- title: "How to use Web Governance Data Privacy" date: "2021-10-01T11:43:38+00:00" summary: "Discover how to use the Data Privacy add-on to view scan results, manage website cookies, and improve compliance with data protection regulations." image: type: "page" url: "/web-governance/how-use-web-governance-data-privacy" id: "9f0cffbb-2590-4188-8c46-1c8e270430b9" --- Introduction ------------ With the Data Privacy add-on, you can view the scan results for data privacy issues, organized by severity level and the number of pages affected by the issue. This is also where you set up and categorize the website cookies for cookie banner acceptance tracking. The Data Privacy feature is based on the Google Cloud Data Loss Prevention API, and is updated when the API is updated. ### Severity and likelihood To find out more about how we calculate the prioritization of errors, as well as the severity and difficulty level, visit [Issue priority](/node/58621). Instructions ------------ This section provides instructions on how to navigate to the **Data Privacy** feature and correct errors detected by the scan. Click **Data Privacy** (the lock icon), on the window toolbar. ![The location of the Data Privacy button on the domain toolbar.](https://acquia.widen.net/content/91bcff81-8996-4f5e-8c58-3d63971259ae/web/Mon_Opt_Dashboard-DataPrivacy.png) Summary ------- Select this option from the menu on the left side of the _Data Privacy_ page. This is the _Data Privacy_ landing page and it is the default view. ![The choices on the left menu bar of the Data Privacy page.](https://acquia.widen.net/content/48a62ef0-333c-4600-b9ed-3ae2fc153f31/web/Mon_Opt_DataPrivacy-LeftMenuOptions.png) The _Data Privacy_ summary page opens. There are 4 sections: * **Most serious issues found:** The list shows the name of the issue, the number of pages it occurs on, and the level of risk. The severity of the issues is determined by the following: * **Risk severity**: This rating indicates the level of risk associated with the data, with regards to potential threats to organizational assets, organizational operations, and individuals should it be disclosed without authorization. For more information, visit [Issue priority](/node/58621). * **Number of visitors**: The number of visitors to the page since the last scan. * **Number of pages**: The number of pages that contain the error, as determined by the last scan. * Click on an issue in the _Number of pages_ column. The page slides open. The information shown is: * **Search**: Click in the dialog box and type a search parameter. * **Title and URL**: The page title and a link to the issue details for the page. * **Views**: Approximate number of page views since the last scan. This information is only available when **Statistics** is enabled. * **Open page details** (the page icon): On the same row as an issue, click the **Page** icon to navigate to the overview of the page. This view shows the data policy issues for the page as determined by the last scan. * Click **Action** on the same row as an issue. Choose an action to take for the issue. The choices are: * **Ignore on the page** * **Mark as fixed**. Note The difference between **Mark as Fixed** and **Ignore** is that issues marked as _Fixed_ are still included in future scans and can be flagged again if the error persists. Issues that are set to _Ignore_ are permanently omitted from future scans and compliance scores. * **Redirect to Page** (magnifying glass icon): Navigate to the page and then use the Web Governance Extension to identify the placement of the errors on the page, repair the errors, and more. * **Affected pages by severity**: The distribution of data security issues by severity, along with the number of pages that are affected.  See the user guide article [Issue priority](https://docs.acquia.com/acquia-optimize/quick-guides/issue-priority)for a breakdown of the levels of severity. * **Data Privacy Diagnostics**: A percentage diagram shows the percentage of total pages that are compliant with the selected data security checks. A line graph shows the issues over time. Fast Track ---------- Select this option from the menu on the left side of the _Data Privacy_ page.  For full instructions, visit [How to use Data Privacy Fast Track](/node/86146). ### Content with data issues Select this option from the menu on the left side of the _Data Privacy_ page. ![The location of the Content with Data Issues option in the left menu.](https://acquia.widen.net/content/e17da973-09b0-4c12-be47-e17bee3c233c/web/Mon_Opt_DataPrivacy-LeftMenu-ContentWithDataIssues.png) The _Content with Data Issues_ page opens. The list contains the following fields: * Filters: Select a category from the menu bar at the top of the list to further filter the list as needed: * **All**: View all results. * **Pages**: View pages with issues. * **PDF Documents**: View PDF documents with issues. * **Other Documents**: View other documents with issues. * **Export**: Click to export the list. A dialog box opens. Select your export file: **Content with Data Issues Export**. A message informs that, "_Your export is currently being generated, You will receive an email when the export is ready._" To view the progress, click the avatar icon on the main toolbar and select _My Exports_, or click **Go to My Exports** on the message dialog box. * **Filter** (the funnel icon): * **Data Regulations**: Click to filter for **Data Regulations**. This list is populated with the selections that you made during setup. See the _Regulatory Templates_ section in this document for an explanation of each selection. Here are some of the fields that may appear in a setup: * **GDPR** * **CCPA** * **APA** * **SHIELD** * **PIPEDA**. * **Search**: Click in the dialog box and begin to type a search parameter. The results will start to appear after three figures are entered. * **Title and URL**: The page title and a link to the issue details for the page. * Click the link. **Page Details** page opens. In the _Data Privacy_ section, issues are shown in a list along with the severity of the issue. * From the menu bar at the top of the list, select a status to further filter the list as needed: * **All**: View all results. * **High**: View results with high severity. * **Medium**: View results with Medium severity. * **Low**: View results with low severity. * **Ignored**: View ignored issues. * **Fixed**: View fixed issues. For more information, visit [Issue priority](/node/58621). * In the _Settings_ section, click **Action** on the same row as an issue. From the drop-down list, select an action to take for the issue. The choices are: * Ignore on the page * Mark as fixed. Note The difference between **Mark as Fixed** and **Ignore on the page** is that issues marked as _Fixed_ are still included in future scans and can be flagged again if the error persists. Issues that are set to _Ignore_ are permanently omitted from future scans and compliance scores on this page. * Click **Quick Help** for an explanation of the issue and suggestions on how to resolve it. * Click **X** to navigate back to the **Content with Data Issues** page. * **Notifications**: If the system has a notification, click to view it. * **Views**: Approximate number of page views since the last scan. This information is only available when **Statistics** is enabled. * **Open page details** (webpage icon). This redirects to the _Data Privacy_ details page where users can see the data policy issues for the page, as determined by the last scan. * Click on an issue in the list. The pane to the right updates with information and help about the issue. ![The Data Issues page in the Data Privacy module.](https://acquia.widen.net/content/d9fff6f6-1251-4cd8-9130-4ba56c70d9f3/web/Mon_DataPrivacy-DataIssuesPage.png) * **Action**: Select the Action button for a drop-down menu with options on how to handle the issue. ![The location of the Action button and expanded menu, in the Details pane for a selected issue.](https://acquia.widen.net/content/51e9e70c-42f9-403e-a640-e788837805fa/web/Mon_DataPrivacy-DataIssues-ActionMenu.png) The available actions are: * **Ignore on the page**: Select this option to ignore the issue on this page, for current and future scans. * **Mark as Fixed**: Select this option when you have fixed the issue. ​**Note:** The difference between **Mark as Fixed** and **Ignore** is that issues marked as _Fixed_ are still included in future scans and can be flagged again if the error persists. Issues that are set to _Ignore_ are permanently omitted from future scans and compliance scores. * **Open Issue Page**: With an issue selected, click _Open Issue Page_ (an **i** for information icon) on the information pane. ![The location of the Open Issue Page button on the details panel of a selected issue.](https://acquia.widen.net/content/69cc100d-cc48-4676-b745-59233b83eae8/web/Mon_DataPrivacy-DataIssues-OpenIssuePageButton.png) For more information, visit [Issue view](/node/58626). * **Redirect to page**: Click to navigate to the page URL and view the page as an external visitor. ### Data Issues Select this option from the menu on the left side of the _Data Privacy_ page. ![The location of the Data Issues option on the left menu of the Data Privacy page.](https://acquia.widen.net/content/694a9d9b-dbd0-40b3-b892-b3d65fa6f51e/web/Mon_Opt_DataPrivacy-LeftMenu-DataIssues.png) The _Data Issues_ page opens. Issues are shown in a list along with the severity of the issue. Visit [Issue priority](/node/58621) for a detailed breakdown of the levels of severity. 1. From the menu bar at the top of the list, select a status to further filter the list as needed: * **All**: View all results. * **High**: View results with high severity. * **Medium**: View results with Medium severity. * **Low**: View results with low severity. * **Ignored**: View ignored issues. * **Fixed**: View fixed issues. 2. **Export**: Click to export the list. A dialog box opens. Select **Content with Data Issues Export**. A message informs that, "Your export is currently being generated, you will receive an email when the export is ready." To view the progress, click the avatar icon on the main toolbar and select _My Exports_, or use the provided button **Go to My Exports**. 3. **Filter** (the funnel icon): * **Data Regulations**: Click to filter for **Data Regulations**. This list is populated with the selections that you made during setup. See the _Regulatory Templates_ section in this document for an explanation of each selection. Here are some of the fields that may appear in a setup: * GDPR * CCPA * APA * SHIELD * PIPEDA. * **Issue Type**: Click to filter for Issue Type. This list is populated with the selections that you made during setup. See the _Regulatory Templates_ section in this document for an explanation of each selection. Here are some of the fields that may appear in a setup: * Banking Data * General personal data * Healthcare * National ID * Personal technical * Product identifier * Sensitive personal data * Taxpayer ID * Technical * Other. 4. **Type-Issue**: A symbol indicates the type of issue and the name. 5. **Check name**: The name of the check that flagged the issue in the scan. 6. **Likelihood**: This rating indicates the level of certainty that the issue is accurate. Likelihood ratings are divided into the three following categories: * Possible * Likely * Very Likely Note The _Data Privacy_ module is highly effective, however false positives can occasionally occur. We recommend that you do a manual review of the scan results. For more information on likelihood and how it is determined, visit [Issue priority](/node/58621). 7. **Help center**: Click for an explanation of the issue and suggestions on how to repair it. 8. **Pages**: The number of pages where the issue occurs. Click to navigate to the page view. * **Title and URL** * **Views** * **Open page details**: On the same row as a page, click the **Page** icon to navigate to the overview of the page. This view shows the data policy issues for the page as determined by the last scan. * **Redirect to page**: Click to navigate to the page URL and view the page as an external visitor. _**Tip**_: If it is installed, use the web browser extension to identify the placement of the errors on the page, repair the errors, and more. For more information, visit [How to use the web browser extension](/node/60251). * Click **X** to exit this view and return to the main _Data Issues_ page. 9. **Severity**: See the _Severity Levels_ section of this document for a breakdown of the levels of severity. Checklist --------- Select this option from the menu on the left side of the _Data Privacy_ page. ![The location of the Checklist option on the left menu of the Data Privacy page.](https://acquia.widen.net/content/46325f63-d7ab-44e7-90b9-3daed83c224e/web/Mon_Opt_DataPrivacy-LeftMenu-Checklist.png) The _Check List_ page opens. The list contains all of the checks from the most recent scan, both with and without issues. * Issues are shown in a list along with the severity of the issue. From the menu bar at the top of the list, select a status to further filter the list as needed: * **High**: View results with high severity. * **Medium**: View results with Medium severity. * **Low**: View results with low severity. * **Passed**: List of all items that the scan included which are compliant and designated as Pass. * **Export**: Click to export the list. A dialog box opens. Select your export file: * **Content with Data Issues Export**. A message informs that, "_Your export is currently being generated, you will receive an email when the export is ready_." To view the progress, click the avatar icon on the main toolbar and select _My Exports_, or click **Go to My Exports** on the message dialog. * **Filter** (the funnel icon): Click to filter for **Data Regulations**. This list is populated with the selections that you made during setup. See the _Regulatory Templates_ section in this document for an explanation of each selection. Here are some of the fields that may appear in a setup: * Data Regulations: * GDPR * CCPA * APA * SHIELD * PIPEDA * Issue Type: Select to filter by the type of issue as designated in the scan setup. See the _Setup_ section in this document for instructions on how to add or remove additional checks to the scan. * **Country**: Select a country to filter for. Country-specific items are added to the scan in the setup. See the _Setup_ section of this document for instructions on how to add or remove additional country checks to the scan. * **Search**: Click in the dialog box and type a search parameter. * **Table:** The table headers are: * **Type**: A symbol indicates the type of check. Hover the mouse over the symbol for a text explanation. * **Check name**: The name of the check. See the _Setup_ section of this document for more information on how to edit and view the checks that the scan is set up for. * **Help Center**: Click for an explanation of the issue and suggestions on how to repair it. * **Country**: This field shows the country name for checks that are country-specific. * **Compliance**: The percentage of compliance that this check achieves. * **Pages**: The number of pages that contain the error, as determined by the last scan. * **Severity**: This rating indicates the level of risk associated with the data, with regards to potential threats to organizational assets, organizational operations, and individuals should it be disclosed without authorization. See the _Severity Levels_ section of this document for a breakdown of the levels of severity. Consent Overview ---------------- 1. Select **Consent Overview** from the menu on the left side of the _Data Privacy_ page. ![The location of the Consent Overview option on the left menu of the Data Privacy page.](https://acquia.widen.net/content/e588c2bc-a57e-421c-9b3b-def24dc82021/web/Mon_Opt_DataPrivacy-LeftMenu-ConsentOverview.png) The _Consent Overview_ page opens.  This is an overview of user cookie acceptance rates, as well as the consent log that stores the cookie categories that the users have consented to. 2. From the expanded list, select: * **Cookie Acceptance Rate**:  ![The location of the Cookie Acceptance Rate option on the left menu of the Data Privacy page.](https://acquia.widen.net/content/512eae0b-4260-48ca-83f1-adb6ca99eafc/web/Mon_Opt_DataPrivacy-LeftMenu-ConsentOverview-CookieAcceptanceRate.png) The _Cookie Acceptance Rate_ page opens and shows an overview of customer behavior towards cookies on the website. * The _Acceptance Rate by Category_ page shows acceptance rates by cookie categories. * The _Overall Acceptance Rate_ page shows a percentage of cookies accepted, as well as a graph chart with acceptance rates over time. * **Consent Log**: This page lists IP addresses that interacted with the cookies on the website, shown in chart format. The log is kept on our servers for two years. The column headers are: * **IP Address**: The IP address of the computer that browsed the site. * **UUID**: The unique ID for the user device that received the cookie. Note This ID is gone from the user's device when the cookies on that device are deleted by the user. When the UUID is gone, the user can no longer request the record of the cookie consent. * **Location**: The country of origin that the user accessed the site from. * **Data Regulation**: The applicable regulation, GDPR, CCPA, or both. * **Accepted cookies**: The cookie categories that the user accepted. * **Date**: The date that the user accepted the cookies. * **Cookie Overview:** This page gives information about the cookie acceptance rates by users. The _Cookie Overview_ page opens. Note If this is the first time that the scan will populates cookies, the list only shows your manually-added cookies, if any have been added. * **The table fields have the following columns:** * **Category**: Click the drop-down arrow and select the category for the cookie. * **Essential**: These cookies are required to enable basic website functionality.  **Note**_:_ Essential cookies cannot be deselected by the user. * **Basic** (Recommended): Allows users basic access to selected features such as Help Desk, and facilitates communication. * **Marketing**: These cookies are used to provide advertising that is tailored to the user and their particular interests. Marketing cookies can also be used to restrict the number of times an advertisement is displayed and to measure the efficacy of advertising campaigns. Advertising networks usually place marketing cookies with the website operator’s permission. * **Statistics**: These cookies allow website operators to identify technical issues and understand how a site is performing. They can also be used to see how visitors interact with the site and usually do not collect information that identifies visitors. * **Preferences**: These cookies allow the website to keep track of your choices (for example: region, user name, and language) in order to provide more personalized features. A website may, for example, provide local traffic information based on data stored about the current location of the user. * **Name**: Enter the name of the cookie, exactly as it appears in the HTML code. * **Domain**: Enter the domain of the cookie. * **Platform**: Add the name of the platform or the company who provides this cookie. Note This field automatically inherits the language value. * **Description**: Enter a short description of the cookie. If needed for this step, use a web search engine search for the cookie name. * **Duration**: Enter the duration of the cookie. * **Delete** (trashcan icon): To remove a cookie, click the trashcan icon to delete the row. * **Error indicators**: * A red exclamation point on a row means that there is incomplete cookie data. Cookies that are not complete cannot be published or filtered, and are added to the user's browser automatically. It is important to complete the cookie setup. * A yellow question mark on a row means that the cookie was detected in previous scans but is not present in the most recent scan. Click the question mark to open a dialog box and handle the issues. Choose: * **Show anyway**: If the cookie was missed by the scan and you are sure the cookie is present, this is a good option to select. The cookie remains on the list. * **Ignore & hide**: Choose to ignore this cookie for now and hide it from the list. This is a good option if you suspect the cookie may appear again on the next scan. * **Save**. A dialog box opens with the message, "Cookie Overview Saved". Note * Third party cookies that the scan finds have a domain and a path. These are unique identifiers for the cookie. * Users cannot edit the name, domain, or path of cookies that the scanner finds. * Users cannot manually create a cookie with a name that already exists for a cookie that is found by the scan. For more information, visit [Consent manager](/node/59351). Data privacy score ------------------ The scan is done on each domain for several data privacy checks. The compliance score for data privacy check is calculated as follows: The average is determined. For example: the total sum divided by the total amount of data privacy checks that the scan looks for on the domain. Note Ignored issues or checks are not counted towards the compliance scores. Data privacy reports -------------------- This section provides information about the available data privacy reports. The report is delivered to the email addresses for the persons assigned to receive this report. The available report for Data Privacy is: * Data Protection Summary report. ![The Data Privacy reports section on the Reports landing page.](https://acquia.widen.net/content/780b2fff-d199-4c80-930e-8cd2e6c09f18/web/WebGov_ReportCenter-DataPrivacyReports.png) 1. Click **Schedule This Report** (calendar icon) on the same row as the report to receive the report as an email attachment. Multiple selection is allowed. 2. Click **Open Report** (eye icon) to get the newest report. 3. Click **Report Administration** (gear icon) to add other users to receive the report. For more information, visit [Data Privacy reports](/node/58916). Additional resources -------------------- For instructions on how to activate and configure the Data Privacy add-on, visit [Data privacy setup](/node/60031).