---
title: "Uptime Monitoring introduction"
date: "2021-11-18T12:10:08+00:00"
summary: "Monitor your website and get real-time alerts for downtime and slow response."
image:
type: "page"
url: "/web-governance/uptime-monitoring-introduction"
id: "4f9340f5-0fb3-4456-aecc-3155721ef2ea"
---

       Table of contents will be added    

Prerequisite
------------

Uptime Monitoring uses different IP addresses than the other Web Governance modules and features. Allowlist the IP for your region to ensure that it functions properly. For the list of Heartbeat IP addresses, read [Data hosting and security](/node/58411).

Introduction
------------

Uptime Monitoring (previously Heartbeat) is an active URL availability check module. It makes periodic HTTP requests to registered URLs and records whether each server returns a successful response within an acceptable response time.

Primary use cases:

*   Detect when pages of an observed site go offline.
*   Track server response time trends.
*   Alert responsible stakeholders immediately when a site is slow or unreachable.
*   Schedule maintenance windows (exemptions) so that planned downtime does not distort SLA metrics.

Note

*   Uptime Monitoring uses random IP addresses. 
*   Uptime Monitoring does not use JavaScript on the page so there is no analytics data that could alter your statistics values.

Navigation
----------

1.  Log in to your Web Governance account.
2.  Select the domain that you want to work with.
3.  Expand the left menu bar if the options are not visible
4.  Click **Site Performance**.
5.  Select **Uptime Monitoring**. 

Landing page
------------

The dashboard has these fields:

*   An **+Add new check** button
    
*   Table columns:
    
    *   Heartbeat check
        
    *   Check site status
        
    *   Current domain status
        
*   Each row has two additional buttons:
    
    *   An **Action** button
        
    *   A **See Details** button
        

User actions
------------

You can do these actions on the dashboard:

*   Click **+Add new check**. For instructions, read [Uptime Monitoring checkpoints](/node/99481).
*   Click the icon next to a list item to navigate to the page.
*   Check site status column indicators are:
    *   Active (green dot)
    *   Inactive (red dot)
*   Current domain status indicators are:
    *   OK (green dot)
    *   Domain is not responding (red dot)
*   **Action**: Click and select:
    *   **Edit**
    *   **Remove checkpoint**
*   **See Details**: Click to navigate to the _Details_ page.

### Details landing page

This view displays more information about the domain uptime status. 

*   The following actions are available:
    *   **Export**: Click to do an export of the findings. If there are no incidents registered for the page in the selected date range, the export file will be empty. For instructions, read [How to do an export](/node/99471).
    *   **Back to Uptime Monitoring overview**: Return to the previous view.
    *   **Exemptions**: Click for more information about the checkpoint exemptions. On the page you can do these actions:
        *   Add new exemption
        *   Table columns:
            *   Start at
            *   End at
            *   Repeat
            *   Part of downtime calculation: An X indicates that the selected row is not a part of downtime calculation.
            *   **Edit exemption**: Click the gear icon to open the edit page.
            *   **Delete exemption**: Click the trashcan to delete the exemption.
    *   Actions (gear icon): Click to view the checkpoint information and make changes as needed.
        *   **Status** (On or Off)
        *   **URL**
        *   **Ping intervals**: Use the arrow to select the ping interval: 1 minute or 5 minutes.
        *   **Response time notification** (On or Off)
        *   **Downtime notification** (On or Off)
        *   **Save** button.
        *   Link to website
        *   Calendar date picker
*   The chart header provides an overview of the uptime:
    *   Monitoring: ACTIVE or INACTIVE
    *   Current domain status: OK or UNAVAILABLE
    *   Average response time: Displayed in milliseconds
    *   Average uptime: Displayed in percentage
    *   Incidents: The number here represents the number of incidents in the selected timeframe. Edit the timeframe with the calendar icon, above the chart.
*   The graph provides an overview of uptime readings in the selected timeframe:
    *   Incidents
    *   Response time
    *   Avg. response

Below the chart, the system displays the following additional information about any outages that occurred in the selected timeframe:

*   Start time: The moment a URL became unavailable.
*   End time: The moment a URL returned to service.
*   Duration: The total time of the last downtime event.