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The Acquia Status page provides the latest information about emergency maintenance platformwide service interruptions and security issues affecting any the major Acquia platforms and products with separate status alerts for each platform and product Viewing incidents The Status page also gives updates individual incidents they occur When incident first posted marked Investigating then update the…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 11 months 1 week ago
Billing for Acquia Cloud Professional consists two components Acquia subscription and usagebased resource pricing Note This page describes Acquia Cloud Professional billing For information about Acquia Cloud Enterprise Acquia Cloud Site Factory billing contact your Acquia Account Manager salesperson Acquia subscriptions Acquia subscription gives you access suite services information and support…
Category: Product Documentation
Related Product(s): Acquia Cloud, Acquia Support
Updated 6 months 3 weeks ago
The following frequently asked questions are available help you you encounter billing issue you have question about billing that not answered here any other account issues with your Acquia subscription contact Acquia Support credit card information changed How change billing information change the credit card information associated with your subscription complete the following steps Click your…
Category: Product Documentation
Related Product(s): Acquia Cloud, Acquia Support
Updated 10 months 3 weeks ago
Acquia Global Support features access large professional global network Drupal experts which comprises the industry highest level technical Drupal expertise QUICK LINKS Support Users Guide Filing Ticket About Billing Software EndofLife schedule About Acquia Support Acquia worldclass support organization includes over 50 professionals with over 250 years combined experience Coupled with 24x7…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 11 months 3 weeks ago
When you create new Acquia Support ticket you must enter ticket description the Description field Acquia ticketing system allows you use Markdown Markdown lightweight text syntax that easily converted into HTML you can write clearer betterformatted descriptions You don need know anything about Markdown write your description you can just type plain text Pressing the Enter key twice enough…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 9 months 1 week ago
Acquia Support will notify customers about the following types events Note Although make every reasonable effort limit our communications only customers who are directly affected issue depending the scope and urgency issue may choose use multiple communications channels reach many our customers quickly possible Scheduled maintenance Scheduled maintenance actions are planned maintenance actions…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 7 months 2 weeks ago
One Acquia internal monitoring tools performs log analysis recent traffic your website allowing the Support team determine there have been changes your website traffic patterns your website response them breaking down perhour traffic reports into table Acquia Support will sometimes provide this output customers help them understand what changes took place and when The output file may appear…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 11 months 4 weeks ago
Information security critical maintaining the integrity websites There may occasions when you need provide secure information such passwords SSL certificates Acquia Support team provide access installation for troubleshooting These items themselves must kept secure and not transmitted insecurely Important help ensure the security your systems not Email SSL certificate passwords Attach your files…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 1 year ago
you Acquia customer and are expecting event that will send significant amount traffic your website encourage you contact Acquia Support well advance that they can help you prevent website outage auditing your website performance and then necessary scheduling upsize your hardware Events that can cause enough traffic affect your website availability include Website launches Marketing campaigns…
Category: Product Documentation
Related Product(s): Acquia Support
Updated 2 months 2 weeks ago
Acquia continues implement new products and services and upgrade technologies will implement endoflife deadlines that may require action your part This page lists anticipated product service and technology endoflife dates for Acquia products Product Upgrade Action Nonproduction Production Apache Subversion SVN Endoflife announced January 31 2017 Selfservice December 1 2017 December 1 2017 Mollom…
Category: Product Documentation
Related Product(s): Acquia Cloud, Acquia Cloud Enterprise, Acquia Support
Updated 3 weeks 6 days ago

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