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Last updated November 2 2016 This Service Level Policy governs the use Acquia Cloud Enterprise and Acquia Cloud Site Factory each PaaS under the terms the applicable Order between Acquia and Customer Service Commitment Acquia will use commercially reasonable efforts make PaaS infrastructure available for 9995 during any calendar month during the applicable Subscription Term the Service Commitment…
Category: Product Guide
Updated 11 months ago
For additional information about Acquia Cloud see its product documentation Last updated November 2 2016 Acquia will provide the PaaS service described below only purchased Customer indicated the Order Acquia Cloud selfservice Drupaltuned cloud platform that will provide Customer with preconfigured environment for delivering Drupalpowered content and services Acquia will maintain Customer website…
Category: Product Guide
Updated 11 months ago
For additional information about Acquia Cloud Edge see its product documentation Last updated November 2 2016 Acquia will provide Acquia Cloud Edge Protect and Acquia Cloud Edge CDN services only purchased Customer indicated the Order prerequisite for use any Acquia Cloud Edge Powered CloudFlare service one more production Domains using Acquia Cloud Enterprise Acquia Cloud Site Factory Please…
Category: Product Guide
Updated 11 months ago
For additional information about Acquia Cloud Shield see its product documentation Last updated November 2 2016 included Customer Order Acquia will provide Customer dedicated logically isolated section Acquia Cloud Enterprise with customizable network configuration Customer instances within this isolated Virtual Private Cloud VPC will not shared with any other customers and can only accessed…
Category: Product Guide
Updated 11 months ago
For additional information about Mollom see its product documentation Last updated April 13 2016 EndofLife Notice 2 April 2018 Acquia will longer support maintain the Mollom product Please contact your Account Manager you have any questions about this notice included Customer Order Acquia will provide the following services Mollom Content Moderation Services Customer website using Mollom will…
Category: Product Guide
Updated 8 months ago
Last updated November 2 2016 Technical Account Manager Customers with Acquia Cloud Enterprise Premium Elite subscription and Acquia Cloud Site Factory Elite subscription may add Technical Account Manager TAM their Subscription for additional fee Team TAM Subscriptions include access team three four Technical Account Managers supporting group customers Customers with Named TAM Subscription are…
Category: Product Guide
Updated 11 months ago
Last updated November 2 2016 Migration Services included Customer Order Acquia will migrate Customer existing Code Base the Acquia Cloud platform Prior Acquia performing Migration Services Customer shall ensure that its website running version PHP supported Acquia defined the Support Users Guide Customer shall provide Acquia with administrative login the Code Base migrated and have technical…
Category: Product Guide
Updated 11 months ago
Between December 2016 and March 2017 Acquia will begin upgrading the version Percona MySQL running your nonproduction and production database Percona 56 This upgrade will provide performance improvements and increased security for your application Upgrading your database layer only needs completed once per database database pair For Acquia Cloud Professional customers this will mean one upgrade…
Category: Retirement
Related Product(s): Acquia Cloud Enterprise, Acquia Cloud Site Factory, Acquia Cloud
Updated 10 months 4 weeks ago
Monday 9 January 2017 Acquia announced maintenance activities improve performance for customers using Acquia Cloud Free applications Acquia Cloud Free applications offer development tools and nonproduction environments intended allow users new Acquia offerings demo Acquia products prior upgrading full subscription that includes production environment and full application hosting part that effort…
Category: Retirement
Related Product(s): Acquia Cloud Free
Updated 10 months 3 weeks ago
preparation for upgrading the Acquia platform from Ubuntu 1204 Precise Ubuntu 1604 Xenial detected that some customers applications contain htaccess file their applications repo currently located outside the docroot directory this not removed prior the Xenial upgrade affected applications will encounter 500 page errors until this file moved into the docroot directory within the affected…
Category: Retirement
Updated 7 months 2 weeks ago

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