Billing FAQ

The following frequently asked questions are available to help you if you encounter a billing issue. If you have a question about billing that is not answered here, or any other account issues with your Acquia subscription, contact Acquia Support.

My credit card information changed. How do I change my billing information?

To change the credit card information associated with your subscription, complete the following steps:

  1. Click your picture in the upper-right corner of the Acquia user interface.
  2. Click Edit profile.
  3. Click Payment settings.

If you have any other billing issues with your Acquia subscription, contact Acquia Support.

I have multiple Acquia subscriptions. Can I use a different credit card for each subscription?

No. We store your payment settings and billing information (including your credit card number) with your Acquia user profile, and not with your individual subscriptions. Because of this, your Acquia user profile's payment settings and billing information applies to all of your subscriptions.

How often is my Acquia subscription billed?

Approximately the 11th of each month, we charge your credit card for your Acquia subscription. If you also have a Professional subscription, it's included with your monthly bill.
To view your billing information, complete the following steps:

  1. Click your picture in the upper-right corner of the Acquia user interface.
  2. Click Edit profile.
  3. Click Invoices.

For more information about Acquia Cloud pricing, see About Acquia billing.

What are my Support options with a Professional subscription and Acquia Cloud Professional?

You receive six Support tickets with a Professional subscription. You can use these tickets as you need them.

How do I cancel my subscription?

For information about how to cancel your subscription to Acquia Cloud, see About Acquia billing: Cancellation.

Where can I go for additional information about billing?

For additional information, see the Acquia Terms of service page.

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