Acquia Academy

FAQs and troubleshooting

Where can I take a certification exam?

Acquia offers certification exams online, as well as at Drupal-related camps and conferences, when possible. If there is a test center at an event, exams may be offered at a discount. Acquia updates the schedule and location for certification events before each of these events. You can find the schedule and location of each event on the Drupal Certification page.

Can I take the exam in a testing center?

Acquia is temporarily suspending our onsite proctored exams while we change exam platform and proctoring service to better serve our test takers. We will announce changes to onsite exam availability soon.

Can I take an online proctored exam using a Linux computer?

Unfortunately, at this time, our testing service does not support the Linux OS for online testing. Only Windows and Mac computers are compatible with the required software. You can review the system requirements for online proctored exams before you register for an exam to ensure you have the correct hardware and software. ProctorU provides a system check you can perform before your exam.

Can I register for others?

Acquia does not allow you to sign up for others seeking to take an exam. Every user must register for their own user accounts in order to take Acquia exams. Customers and Acquia Partners can purchase exam vouchers in bulk by contacting their Acquia Account Manager or Partner Manager.

What are the benefits of buying bulk exam vouchers?

Acquia exam vouchers are available in a 10-pack that can be used for any exam. The benefits of bulk vouchers are:

  • Sales tax is not charged.
  • Vouchers are valid for one year from the date of purchase.
  • Vouchers can lower the cost of some exams, depending on the exam selected.
  • Vouchers are transferable (anyone can use them). Acquia Partners can contact their Partner Manager to buy bulk exam vouchers. Acquia Customers can contact their Acquia Account Manager or email [email protected].

How can I obtain more information or speak with the Acquia Certification team?

You can email the Acquia Certification team at [email protected] with any questions or inquiries you may have.

How can I receive a receipt for an exam purchased?

A registered user can produce their own receipt by doing the following:

  1. Log in to ProctorU.
  2. Visit the My Orders page.
  3. Under the Receipt heading, click Receipt next to the exam for which you want to see your receipt.
  4. In the lower right corner of the page, click Print to print or save your receipt as a file.

Acquia cannot provide an invoice for purchased certification exams.

Can I retake my certification exam?

When you purchase an exam, you purchase only one attempt at the exam. If you do not pass an exam, you will see your score on the screen. These results may help you determine which test sections need more preparation before your next attempt at the exam.

You may retake the same exam a total of three times. A fourth attempt requires a waiver from the Acquia Certification Program office. This waiver allows us to make sure you are preparing correctly and taking the level of exam you intend for your skill level.

To retake the exam, you must register again for the exam and either pay full price or use a coupon or voucher.

How long will my Acquia certification last?

Technically, Acquia certifications don’t expire, but they do age. With any technical topic, it’s a good idea to refresh your certification often to prove you’re capable of working with the current version of the software or tools. When using our certification registry to search for qualified candidates, those looking for candidates will compare you to others who may have more current certification.

How do I get my certification badge?

After you pass an exam, you can download your exam certificate from Acquia Academy. In addition, your exam data will be transmitted to the Acquia Certification Registry, the source of truth for those earning our credentials, and an account will be created for you there. You can right-click any badge image on your profile page to download it.

Once your account is created, you can also manage your certificates and add details to your profile. Visit our certification registry documentation page to learn more.

Email [email protected] if you need additional support for badges and certificates.

Why isn’t my record visible in the certification registry?

After you pass an exam, it takes the system approximately 48 hours to display your exam record in the registry. If you cannot find your name and exam record after 48 hours send an update request. Acquia processes the requests within a day or so.

If you have not passed an exam, your exam record will not appear in the registry.

Why is my record incorrect in the certification registry?

The data in Acquia’s Certification Registry comes from the data that you enter when creating your accounts. If your account information is out of date, it will be reflected in the certification registry. If you want to update information listed in the certification registry, follow the instructions on updating your registry profile.

The registry is our source of truth for managing credential data, so it should reflect the email address where you want to receive communication about your credential(s).

How can I merge two or more accounts in the registry?

To merge two or more accounts in the registry, complete the update request form in the footer of all registry pages. Specify the account you want to retain as the primary account. Acquia will then merge your accounts for you. As part of Acquia’s regular platform maintenance, Acquia Certification Program administrators may contact you directly if you have two or more accounts, and request details for the account you want to retain.

How does the renaming of an Acquia product impact my certification?

If Acquia makes any changes to a product name for a credential you have earned, we will contact you to let you know via the email address you used to register for your exam. Acquia will also update the Acquia Certification Registry and all its profiles to reflect the new product name.

You should update your CV, LinkedIn profile, and other places where you discuss your accreditation to reflect the new product name and badge when this happens.

How can I receive a refund for an exam I purchased?

To request a refund, you must complete a ProctorU request form. Select Request Refund from the available options, and complete the form with the required details related to your purchased exam. Response times are typically 24-48 hours.