Support ticket notifications

Support ticket notifications

To add additional users to a ticket for communication:

1. Sign in to the Cloud Platform user interface as an Owner (glossary term, activate to view definition) or for an application.
2. Select an application.
3. Click Team (glossary term, activate to view definition) Management.
4. Click Roles.

5. Locate a role that has the Include as a collaborator on all tickets by default permission. By default, Administrator and Team Lead roles have this permission. Alternatively, you can create a custom role and assign this permission to that role.

   
6. Invite a user as an Administrator or Team Member and assign a role with the Include as a collaborator on all tickets by default permission to the user who have not received notifications.

To add additional users to a ticket for communication:

1. Sign in to the Cloud Platform user interface as an Owner (glossary term, activate to view definition) or for an application.
2. Select an application.
3. Click Team (glossary term, activate to view definition) Management.
4. Click Roles.

5. Locate a role that has the Include as a collaborator on all tickets by default permission. By default, Administrator and Team Lead roles have this permission. Alternatively, you can create a custom role and assign this permission to that role.

   
6. Invite a user as an Administrator or Team Member and assign a role with the Include as a collaborator on all tickets by default permission to the user who have not received notifications.