Onboarding to Acquia Edge

Onboarding overview

The Acquia Edge onboarding is delivered through Acquia Academy, which is Acquia’s learning management platform.

With Acquia’s self-paced electronic learning program, you can:

  • Gain familiarity with this product on your own schedule.

  • Implement Acquia Edge successfully.

Onboarding resources

The following resources are available to support you during your onboarding:

Planning for success

Acquia has identified that successful Acquia Edge implementations have alignment across the project team and organization. Acquia suggests that you identify personnel for the following roles:

  • Project Manager/Sponsor: Facilitates and tracks the progress of the implementation, and acts as the primary point of contact.

  • Technical Subject Matter Expert: Assists with technical decisions, including but not limited to DNS, SSL, and security.

Customer preparation

The Acquia Edge onboarding is effective if you:

  • Get confirmation of all domain records: Configure and identify internally of who controls the decision management of these records at their current DNS.

  • Articulate your goals for using Acquia Edge: If you can articulate why you are implementing Acquia Edge, and what business challenges you want to solve, you can configure your system properly to solve such challenges.

  • Identify all participants who will require onboarding training: Identify the project participants and Acquia Edge administrators who need access to the Acquia Edge e-learning resources.

Onboarding success checklist

Complete the following checklist as you navigate your onboarding:

  • Set up Acquia Edge user accounts.

  • Configure SSL to meet your goals.

  • Notify Acquia Support about your launch date.

  • Test your customer configurations.

  • Add TXT record to DNS to confirm subscription.

  • Update DNS based on the desired Acquia Edge DNS setup.

  • (For Acquia Edge administrators) Complete the e-learning overview training.

  • (For Acquia Edge administrators) Complete the dashboard walkthrough e-learning training.

  • Verify that DNS propagation is completed and the site is launched with Acquia Edge.

  • Configure additional customizations such as DNS records, caching, and page rules.

Additional support

Acquia offers enhanced support and guidance through additional paid services for those who seek additional individual instruction and guidance with Acquia Edge, including:

  • Acquia Technical Account Managers (TAM) provide you with guidance, best practices, training, recommendations, and consultation on configuration, caching, and security strategies of the websites leveraging Acquia Edge. This is in addition to Cloud Platform and Acquia Site Factory expertise. For more information, see Technical Account Managers.

  • Acquia Professional Services engagements provide you with additional support if you need further assistance when starting with Acquia Edge. For more information, see Professional Services Product Guide.

If you need additional onboarding assistance, contact your Acquia account manager for additional information about the services available to you.