This page describes some of the approaches you can take in determining the causes of errors or other problems with Pipelines. It includes the following sections:
Note
After you fix any detected issues with any pipeline jobs, run the start
command again to restart the build.
Pipelines client errors
This section describes several of the common error messages generated by the Pipelines client locally on your computer, along with actions that you can take to resolve them.
Error | Description |
---|---|
[RuntimeException] No credentials found. Configure the client. | You have not yet signed in to Pipelines. For information
about obtaining an API token to use with the |
[RuntimeException] API key not found | The Cloud Platform API key (the |
[RuntimeException] Signature not valid | The Cloud Platform API key secret (the |
[RuntimeException] The feature you are trying to access is not enabled on this application. | This Acquia subscription is not set up to use Pipelines. To have this subscription be enabled, contact Acquia Support. |
Request failed with status code 403: Forbidden | You do not have the Execute Pipelines permission for the Cloud Platform application that you’re working with. Contact an Administrator or Team lead for this application to provide you that permission, which by default, is granted to users who have been assigned the Team lead or Senior Developer role, but not to users with the Developer role. For more information, see Working with roles and permissions. |
System failure | System failure errors may occur if the Pipelines job exceeds maximum memory or time limits. You should refactor your tasks to operate within container limits. If you need additional assistance, contact Acquia Support. |
Build errors
After a Pipelines job is complete, the pipelines status
command
displays if it succeeded or failed. The output of the status
command
should appear similar to the following:
Job ID: 70daa6d7-c803-42a5-9555-169bd5917d85
Status: succeeded
Summary: Successfully completed the build task.
Your deployment branch is: pipelines-build-master
Site: devcloud:mysite
VCS path: master
Submitted: 2016-08-04 18:50:43 (UTC)
Started: 2016-08-04 18:50:45 (UTC)
Finished: 2016-08-04 18:51:49 (UTC)
The Status line displays the job’s final status. Possible job statuses include the following:
succeeded
- The job succeeded.build error
- Something under your control as a user needs to be fixed.system failure
- An internal problem occurred with the Pipelines feature. Contact Acquia Support for assistance.
When a Pipelines job fails with a build error, the Summary line provides additional information about what went wrong. Examples include the following:
Summary: Failed to complete the build because there is no acquia-pipelines.yaml build file.
The repository doesn’t contain a build definition (
acquia-pipelines.yaml
) file. You may have forgotten to add your build definition file withgit commit
or you may have forgotten togit push
it.Summary: Failed to parse the acquia-pipelines.yaml
file.The build definition file contains a syntax error. You can use a YAML validator (such as YAML Lint) to determine if there are any errors with your build definition file.
Summary: Disk usage exceeded.
Your job could not complete because it attempted to use more disk space than was allowed.
Summary: The SSH key named "my-key" cannot be used because it requires a password.
The SSH key in your build definition file is encrypted with a password. You can either:
Create a new SSH key without a password. For example, use the command
ssh-keygen -t rsa ~/.ssh/pipelines
.Remove the password from the current key. For example, use the command
ssh-keygen -p -f ~/.ssh/id_rsa
to remove the password from the file~/.ssh/id_rsa
.
In either case, you will need to re-add the SSH key to your build definition file with the
pipelines encrypt
command.Summary: The SSH key named "my-key" is not a valid SSH private key.
The SSH key in your build definition file is not an SSH key. You may have provided bad data to the
pipelines encrypt
command when you added it. The correct command to add an SSH key to your build definition file iscat ~/.ssh/[name_of_key_file] | pipelines encrypt - --add ssh-keys.my-key
Summary: Failed to execute the build script.
A command executed by your build definition file failed. Run the
pipelines logs
command to see the job output to identify what happened. Adding theset -e
command to the beginning of a script that is failing will cause it to display each command before it is executed, helping you to determine which command is failing.Summary: Timed out trying to start the job.
Your job timed out because it exhausted the number of retries given for a job. The Pipelines logs provides further information about why each retry failed. A common reason being that the number of retries exceeded the concurrency limit.
Composer errors
One common error generated by the Composer program is as follows:
Loading composer repositories with package information
Failed to clone the [email protected]:[repo_name].git repository, try running in
interactive mode so that you can enter your GitHub credentials
In this case, Composer was unable to retrieve the GitHub repository
repo_name
. This may indicate that the repository requires
credentials to allow access. Add an SSH key that has access to the
repository to your build definition file using the pipelines encrypt
command.