Can Acquia provide me the exact date and time of my Cloud Platform upgrades?

Maintenance windows for Cloud Platform upgrades follow Acquia’s standard maintenance procedures and take place during each hosting region’s designated “dark hours” slot, which is 11:00 PM to 7:00 AM infrastructure local time.

Acquia assigns environments to these maintenance windows based on multiple factors, including the application’s size and configuration. Cloud Platform upgrades involve multiple factors such as the nature of upgrades and the number of environments being upgraded every night. Therefore, Acquia cannot provide an exact start or end time for your specific environments. You receive an update in your maintenance notification ticket on completion of the maintenance event.