How much time do I get to notify Acquia when something is wrong with my environment?

After your environments are upgraded, you can create a Support ticket to report any technical issue. However, if you need your infrastructure to be reverted to the previous state, you must inform Acquia within 7 calendar days of your upgrade.

Typically, Acquia keeps your Cloud Classic infrastructure for 1 week following the completion of both non-production and production upgrades for the last application running on it. After 7 calendar days without any environments actively running on that infrastructure, Acquia terminates the infrastructure.

After the 1 week period is complete, Acquia attempts to resolve any issues that require a reversion to the Cloud Classic infrastructure. Acquia provisions a new Cloud Classic infrastructure and makes every reasonable effort to replicate your original settings and configuration. However, this might not be possible in a few cases. Therefore, alternative solutions are determined in close collaboration with your team.