Could the dynamic auto-scaling in Cloud Platform result in overage fees?

The dynamic auto-scaling functionality in Cloud Platform provides flexibility and almost limitless growth when extra cloud capacity is required.

For customers on Acquia’s Views/Visits pricing model, Acquia reaches out only if:

• the aggregate resource utilization across all applications and environments exceeds the Resource Limits guidelines published in Acquia’s Products & Services Guide for a period lasting longer than eight hours.
• recurring spikes above thresholds are observed on a routine basis over the course of two or more weeks.

In either case, overage fees will be assessed starting from the date of initial notification by Acquia.

For customers on Acquia’s legacy infrastructure-based pricing model, Acquia doesn’t notify you about transient Cloud Capacity Unit spikes that exceed your contractual capacity limits. Such spikes must be rare and shouldn’t exceed three hours in duration. However, recurring or excessive spikes in resource utilization above your contractual capacity limits may result in:

• overage fees
• requirement that you upgrade your subscription to an appropriate package using Acquia’s Views/Visits pricing model.

In either case, overage fees will be assessed starting from the date of initial notification by Acquia. However, fees may be waived in the event of a subscription upgrade.