Five essential abilities of digital apps

Selection of where to host a website a complex process. The following are five questions to help you focus on important requirements:

Will you help me debug my code?

If the site is slow or modules do not work, Acquia helps you. Acquia does not send a link to a tutorial but helps you solve application issues. Many hosting providers do not provide Drupal support. They do not investigate issues specific to your site and custom code. Acquia offers end-to-end support for Drupal core, contributed modules and themes, custom modules and themes, and third-party integration modules. Acquia diagnoses issues regardless of origin, whether they exist at the infrastructure layer, the platform layer, or the application layer. Acquia uniquely performs root cause analysis for diagnosis and correction. With insight into common and uncommon problems, Acquia routinely prevents these problems before they occur. You no longer take primary responsibility for site health.   

Will you advise me on my site's architecture?

Every Acquia subscription includes a specific number of Advisory Hours. Advisory Hours provide one-on-one best practice consultations with Support personnel on any topic. These unique one-hour discussion sessions are customized to your specific requirements. During these sessions, you ask workflow and development questions and learn implementation and configuration best practices. Examples of discussion topics include cache strategies, redirect implementations for mobile devices, migration tactics, and new feature builds.   

Do you offer just hosting, or more?

Pure hosting companies offer only commodity hosting where your sites live on their infrastructure and they provide support for that infrastructure. Acquia provides services that extend beyond standard hosting and support. Acquia offers a strategic partnership to ensure continuous success. The success of your sites and your business requires a complete, holistic approach to sustained application quality and resiliency. This focus on application quality includes code, configuration, security, and performance. Cloud Platform is optimized for Drupal to automate quality assurance and support continuous delivery. Application lifecycle management tools ensure visibility into the health and uptime of the infrastructure, platform, and applications. The Operations team proactively monitors the environment and receives critical issue alerts. Acquia's enterprise-class, continuous support for infrastructure and Drupal sites provides an added safety net to ensure reliability. This end-to-end total application assurance and the highest level of Drupal expertise in the industry differentiate Acquia and your business from competitors.

Is your hosting service enterprise-ready?

Acquia is an enterprise-ready hosting provider. Cloud Platform provides a robust set of features designed for enterprises. These features include teams and permissions, two-factor authentication, IP address access control, geo choice, multi-region replication and failover, VPN, use analytics, custom scripts, interactive SSH, and more. Acquia provides continuous support for infrastructure and Drupal sites. Acquia's comprehensive Support offerings are tailored to meet your every requirement, and these offerings extend beyond Cloud Platform optimized for Drupal. Acquia offers the highest level of security and compliance among competitors. Value-added Engagement Services such as Search enhance the user experience of the Drupal site.   

Do you offer round-the-clock, 24x7 support?

Many host providers offer support only during business hours, from 9 a.m. to 5 p.m. If the vendor is on the West Coast and you are on the East Coast, you lose at least three hours. Acquia offers 24x7 live support for critical issues with a 30-minute response time for specific subscription tiers. The team provides coverage in all time zones and communicates in more than five languages. With our enterprise, always-on, follow-the-sun approach, we do not let you fail.