In some cases, you may need to contact Support with regards to an issue but it can only be experienced in a certain region or network. Generating a HAR file can capture what your browser is responding with to sometimes shed more light into the situation (such as time it takes to connect to the server, gather DNS information, etc.). Many popular browsers already have this functionality built in to them but here are steps to create a HAR file for Chrome, Firefox, and Safari:

How to generate a HAR and log file in Chrome¶

1. Open Google Chrome.
2. In Chrome, go to the webpage in question.
3. Select the Chrome menu > More Tools > Developer Tools
4. Select the Networks tab.
5. Within the Networks tab, select Preserve log option.
6. Record log by selecting the red circle at the top left of the Networks tab.
7. Refresh the page and allow Chrome to record browser-website interaction. 
8. Once the page is loaded, select the Console tab and right-click on in the console box. "Save as..." name the file as your preference.
9. Go back to the Networks tab and right click element. Select "Save HAR with content".

How to generate a HAR and log file in Firefox¶

1. Open Firefox.
2. In Firefox, go to the webpage in question.
3. Select the Firefox menu > Web Developer > Network.
4. Within the Networks tab, select Preserve log option.
5. In the center of the Networks tab select refresh.
6. Refresh the page and allow Firefox to record the browser-website interaction. 
7. Once the page is loaded, right click and "Save All As HAR".
8. Select the Console tab and right-click on in the console box. Select all and Copy Message 
9. Copy log messages to the preferred text editor.

How to generate a HAR and log file in Safari¶

1. Open Safari.
2. In Safari, go to the webpage in question.
3. Enable Developers Tool: Safari > Preferences > Advance > Click Show Develop menu in menu bar
4. Select Develop in menu > Show Web Inspector > Select Network tab
5. Within the Networks tab, select Preserve log option.
6. Refresh the page and allow Safari to record the browser-website interaction. 
7. Once the page is loaded, click on Export on the top right in the window of the Network tab.
8. Select the Console tab and screen capture the errors.