Contact forms must have a From email address that is on the list of approved email sending domains. This comes into play when you want the From email address to be what your site visitors submit as their email address. Emails without a verified domain will not be sent by Platform Email. There is no alternative to using a verified domain to make this work. A common example is when a site visitor uses a gmail.com address. This will not get sent as Google (for example, it's not limited to Google by any means) will not be a verified domain on our platform no matter what.

If you have a contact form that uses the Webform module, you must have the From email address be from the list that is verified in your Platform Email settings. Using example.com as the example, you do not necessarily have to have valid email address at that domain as the `From` email address (it can be [email protected] even if that doesn't receive email). To make replies go to the email address that the site visitor submitted, do the following:

Drupal 8/9 Steps¶

The Drupal 8/9 version of the module includes this as part of its package.

1. While logged in as a site administrator, visit the webform itself, and click the Settings tab.
2. Click the Emails / Handlers sub-tab.
3. For the emails in question (there may be multiple emails that Webform sends), click the Edit link in the right column.
4. Look for a handler that starts with Reply to.
5. Drop down the Reply-to email list, and select the token for the site visitor's email address.

If you use a module other than Webform, you must find a way to use a From email address that is in your list, and a Reply-to that uses the site visitor's email address.

Drupal 7 Steps¶

1. Install the Webform Reply-To module.
2. Follow the instructions that the module provides to add a reply-to address to outbound emails.

Emails sent to the recipients in that list will have a From as originating from your organization's email address, but when you click Reply in your email software, it will fill in the address that the site visitor sent.

Resources:

• Managing applications with Cloud Platform: Platform Email
• Troubleshooting Platform Email
• Confirming emails are being delivered with Platform Email