Issue¶

Unable to add a user, to one or more of the teams in your Acquia Cloud application, through the Acquia Cloud UI. 

Resolution¶

There are a few reasons why you may not be able to add a user to one or more of the teams in your Acquia Cloud application through the Acquia Cloud UI.

Scenario 1 ¶

Only Owners and Administrators of an application can add users to a team. If you are not an Owner or Administrator, please have the Owner or Administrator perform this action. 

Scenario 2¶

Be sure that the user you are attempting to add has created an Acquia Account. A user can not be added to a team without first having an Acquia Account. 

If you attempt to add a user to a team through the Cloud UI, and they do not have an Acquia Account, you can refer them to this link and have them create an account.

All users who are added to a team through the Acquia Cloud UI will receive an email like this:

You can see in the screen shot above, that the user will be directed to create an Acquia Account. Once the user has done this, please try to add the user to the team again.

Scenario 3¶

Be sure that emails coming from Acquia, in particular from [email protected] are not being either blocked on your side or being filtered to spam.

Cause¶

This can be caused by:

1. The user being added by someone who is not an Owner or Administrator.

2. The user does not have an Acquia Account.

3. The email is being blocked or filtered to spam.