Testing, Including Load with Shared Balancers

Issue:
I am an Acquia Cloud Enterprise customer with shared load balancers and would like to perform Penetration Testing, Load or Stress Testing.

Resolution:

Acquia does not permit load or stress testing on shared balancers as the instance is being used by other customers. As you are currently on a shared instance, if your testing includes elevated traffic levels then testing will require dedicated hardware. This prevents potential outages for websites sharing the server that is undergoing testing.

If your test will include load, please see the document Guidelines for load testing.

Once you have one of these options in place, please raise a ticket with Support, including the following information:

The Acquia Support team needs to know the following:

1. Exact start and end dates and times (including timezone) of the planned testing
2. Originating IP addresses conducting the testing (please list individual IPs, NOT IP ranges)
3. Expected methodologies and specific tools to be used in the process of the security testing
4. Contact information for any third party that is conducting the testing (if being done by a third party)

If you can confirm that your test will not cause load, please see the following documentation on preparing for your Testing:

Preparing for security, penetration or load testing