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Acquia Support Exchange
Provide context: Include a clear description of your question or issue.
Include references: Attach relevant ticket numbers, URLs, or environment details.
Ensure availability: Plan to attend the full 30-minute window.
Share existing cases: If your request relates to an existing Support case, include the case number when submitting your booking.
To book a session:
Click Book a Support Exchange Session
Select your product
Choose an available date and time
Complete the request form with details about your topic
Check your inbox for a confirmation email containing meeting details and join links
Yes. Support Exchange is available to eligible customers at no additional charge for supported products.
No
Support Exchange focuses on technical assistance from Acquia Support Engineers
If your request requires assistance outside the scope of Acquia Support, your Support Engineer explains the next steps and guides you to the appropriate Acquia team
Each session is scheduled for 30 minutes.
Yes, as long as the topics relate to each other and fit within the 30-minute timeframe
If follow-up action or further investigation is required, the engineer documents session notes and continues working with you through standard support ticket channels
No. Submit critical and production-impacting incidents through standard Acquia Support channels for immediate routing and response
To reserve a dedicated session with an Acquia Support Engineer, visit Book a Support Exchange Session.
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