When it comes to cloud service providers, it is in an organization’s best interest to perform due diligence on vendor’s compliance with applicable industry standards and regulations. What organizations deploy to the cloud may be governed by some form of regulatory standard. If you require additional information regarding your particular regulatory requirements, contact Acquia.
This page summarizes Acquia's compliance with the following standards and regulations:
- SOC 1 (SSAE No. 16 and ISAE No. 3402)
- SOC 2
- PCI DSS (Payment Card Industry Data Security Standard)
- ISO 27001 certification
- CSA STAR (Cloud Security Alliance Security, Trust and Assurance Registry)
- EU cookie regulations
SOC 1 (SSAE No. 16 and ISAE No. 3402)
Statement on Standards for Attestation Engagement (SSAE) No. 16 is an American auditing standard issued by the American Institute of Certified Public Accountants (AIPCA) and is used to create a Service Organization Control (SOC) 1 branded report. Acquia’s SSAE 16 audit report is aligned with the International Standards for Assurance Engagements (ISAE) No. 3402 auditing standard. This allows for the report to be recognized both in the U.S. and throughout the world.
Acquia has a SOC 1 SSAE 16/ISAE 3402 Type 2 audit performed on an annual basis by an independent third-party audit firm. The audit report attests to the design and operating effectiveness of Acquia’s business and security controls in safeguarding systems and data. Acquia’s SSAE 16/ISAE 3402 audit report is available to current customers and prospective customers upon request and with a fully executed non disclosure agreement (NDA).
A SOC 2 report, titled “Report on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy” is designed to meet a broad set of reporting needs about the controls at a service organization in the form of a CPA firm’s independent attestation report. SOC 2 reports are based on the following AICPA Trust Services Principles and Criteria (TSPC):
- Security - The system is protected against unauthorized access (both physical and logical).
- Availability - The system is available for operation and use as committed or agreed.
- Processing Integrity - System processing is complete, accurate, timely, and authorized.
- Confidentiality - Information designated as confidential is protected as committed or agreed.
- Privacy - Personal information is collected, used, retained, disclosed, and destroyed in conformity with the commitments in the entity’s privacy notice and with criteria set forth in Generally Accepted Privacy Principles issued by the AICPA and CICA. The TSPC of security, availability, and processing integrity are used to evaluate whether a system is reliable.
Acquia has a SOC 2 Type 2 audit performed on an annual basis by an independent third party audit firm. The audit report attests to the suitability of the design and operating effectiveness of Acquia’s controls to meet the Security, Availability and Confidentiality Trust Services Principles. Acquia’s SOC 2 audit report is available to current customers and prospective customers upon request and with a fully executed NDA.
Payment Card Industry Data Security Standard (PCI DSS) compliance applies to merchants and services providers that process, store, or transmit credit card data. PCI DSS is a multifaceted security standard that includes requirements for security management, policies and procedures, network architecture, software design, and other critical protective measures. This comprehensive standard helps organizations proactively protect credit card data that is transmitted or stored on the Acquia platform. Acquia’s PCI compliance is only applicable to customers that build web applications within the Acquia shared PCI Virtual Private Cloud (VPC) or via dedicated PCI VPC Shield offering. Acquia has been validated by an independent Quality Security Assessor (QSA) approved by the PCI Security Standards Council that validated Acquia’s adherence with standards applicable to a Level 1 service provider under PCI DSS Version 3.2. The Attestation of Compliance (AOC) and Report on Compliance (ROC) documents validate Acquia's PCI DSS compliance, and can be provided to prospective or current customers upon request.
Acquia Cloud Enterprise and Acquia Cloud Site Factory subscribers with websites that require PCI DSS compliant environments should contact their Account Manager to discuss additional infrastructure changes that may be required for their websites to meet PCI DSS requirements.
Acquia Cloud for Partners subscribers with websites that require PCI DSS compliant environments should contact Acquia Support by creating a support ticket.
Although Acquia provides a PCI-compliant hosting environment as part of Acquia Cloud Enterprise, only your PCI QSA or your internal security resource completing a PCI DSS self assessment questionnaire (SAQ) can confirm if the way your website processes credit card payments will meet PCI DSS compliance requirements. We encourage you to contact your QSA auditor with any additional questions that you may have. Acquia cannot determine if your website is PCI DSS compliant.
Websites is hosted on Acquia Cloud that processes payments through a third party service (such as WorldPay, Paypal, or Authorize.net) are generally PCI DSS compliant.
The Acquia Security team has spoken at length with our PCI-Auditors, as well as a number of PCI auditors that work with our customers. Because your website is connected to your payment gateway, it is considered in-scope for PCI DSS compliance.
This means that your main website, which is hosted with Acquia, is required to be PCI DSS compliant, even though the transaction is performed through a third party service. Consequently, your website would need to be moved into our shared VPC to meet PCI DSS compliance.
For information about Amazon’s PCI accreditation, see Amazon's PCI DSS Compliance page. For more information about e-commerce and PCI DSS compliance, see the PCI Security Standards Council's documentation for PCI DSS E-commerce Guidelines.
ISO 27001 certification
Acquia is ISO 27001 certified. You can download our certificate here. ISO 27001 is a globally recognized security standard driven by the implementation of an information security management system (ISMS). An ISMS is a security framework of policies, procedures and controls that includes administrative, physical and technical safeguards to manage information security risks to internal and customer information.
Acquia is a Federal Risk Authorization and Management Program (FedRAMP) compliant system and has received an agency Authority to Operate (ATO) from the Department of the Treasury. As a FedRAMP compliant Cloud Service Provider (CSP) supporting U.S. government agencies and departments, Acquia is committed to meeting the guidelines of FedRAMP and will provide insight into Acquia’s security architecture and the continuous monitoring processes related to the Acquia Platform as a Service (PaaS).
Our system has been designed to meet NIST 800-53 standards for customers who must complete their local security authorization process, sometimes called the Risk Management Framework (RMF), or FISMA.
In addition, Acquia Cloud is built on Amazon AWS and thus inherits Infrastructure layer controls from Amazon. Separately, Amazon AWS has received FedRAMP authorization for the Infrastructure layer.
Acquia enables US government agencies to achieve and sustain compliance with FISMA. Numerous Federal organizations have successfully achieved security authorizations and made risk-based decisions to allow websites to be hosted on Acquia Cloud in accordance with the Risk Management Framework (RMF) process defined in the NIST Special Publication (SP) 800-37. Acquia's platform has helped federal agencies expand cloud computing use cases and deploy sensitive government data and applications in the cloud, while complying with the rigorous security requirements of federal standards.
The Cloud Security Alliance (CSA) is a not-for-profit organization with a mission to promote the use of best practices for providing security assurance within Cloud Computing and to provide education on the uses of Cloud Computing to help secure all other forms of computing. The CSA is led by a broad coalition of industry practitioners, corporations, associations, and other key stakeholders.
CSA's Security, Trust and Assurance Registry (STAR) is a free, publicly accessible registry that documents the security controls provided by cloud computing offerings, thereby helping organizations assess the security of cloud providers they currently use or are considering contracting with. Acquia has completed and published its Consensus Assessments Initiative Questionnaire (CAIQ), which provides industry-accepted ways to document the security controls in our PaaS (platform as a service) offering. The CAIQ provides a set of over 140 questions that a cloud consumer and cloud auditor may wish to ask of a cloud provider.
Acquia's CAIQ is available for download from the CSA STAR registry.
EU cookie regulations
Drupal websites, like the vast majority of websites, make use of session cookies and may employ other types of cookies. Acquia's customers should consult with their legal counsel as to whether their website is required to implement consent before storing cookies on customer devices that serve EU users. Acquia can work with its customers to implement technical solutions, including modules or custom code, in order to satisfy the requirements from the customers' legal counsel.
Acquia abides by all privacy laws and regulations that are applicable to our hosting services and to our customers that host websites that may contain personal information on Acquia Cloud. Acquia personnel have logical access to customer data stored in customer websites only if they are authorized, and have a need for access due to their job function. Acquia does not transfer customer data hosted on Acquia Cloud outside of Acquia Cloud or to any third party without customer authorization.
Customers must ensure that privacy concerns and regulations are addressed and adhered to at the application layer where customer personnel may have logical access to personal information uploaded or stored in customer websites.