Security and compliance

This topic describes how Acquia Cloud, building on Amazon Web Services (AWS) and using Drupal, provides a secure environment for your applications. It includes the following sections:

Shared responsibility model of Acquia Cloud

Security in Acquia Cloud is a shared responsibility between Acquia, Amazon Web Services, and the customer. Acquia Cloud provides a secure platform where Acquia customers may build and manage world-class, highly secure Drupal applications. Acquia manages, monitors, and secures the environment where our customer applications run, including the operating system and LAMP (Linux, Apache, MySQL, PHP) stack and network layers of Acquia Cloud. Additionally, Acquia provides tools, support, and resources that enable our customers to maintain secure Drupal applications.

Customers have numerous responsibilities in regards to the security of the applications they host with Acquia Cloud. Customers must understand what data they intend to collect and store in their Drupal application and ensure that risks and compliance requirements are addressed, which correlates to the importance and sensitivity of that data. Customers must ensure that security is addressed during the development lifecycle of their Drupal application, including ensuring that secure development best practices are followed and that security testing is conducted as part of the change process. Customers must ensure that the security controls that are deployed to the Drupal application are in line with the risk and the mission of the application. Customers are responsible for the security of the web applications they manage on the Acquia platform, while Acquia is responsible for security controls at the network and platform layer.

Acquia Cloud is built using Amazon’s AWS data centers, and uses Amazon’s Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), and Elastic Block Store (EBS) services. Amazon personnel do not have logical access to Acquia Cloud hosts or applications, nor can they access the data of any Acquia Cloud customers hosted on Acquia Cloud platforms.

Amazon AWS control environment

To maintain the high level of security Amazon provides to its customers, it does not disclose every detail about network topology, physical locations, and AWS-specific security procedures to the public. Acquia Cloud leverages Amazon’s certifications and attestations to provide assurance to Acquia and its customers about the security of the infrastructure, network, and physical security layers of Acquia Cloud. Amazon shares certification information about the AWS control environment with strategic partners such as Acquia under nondisclosure agreements (NDAs), and thus Acquia cannot release this information to any unauthorized party. Acquia is committed to maintaining a high degree of transparency and trust with its customers, so Acquia makes as much information available to its customers as it can legally and safely disclose.

To find more information regarding the security of Amazon AWS, see Amazon’s AWS Cloud Security page or contact Acquia.

Physical security

Amazon’s AWS data centers follow and enhance best practices in data center physical security. The exterior physical security is military grade. Personnel who enter the data center are authorized and verified by a government issued ID, as well as a two-factor authentication at each entrance point. Each entrance is monitored by video surveillance, and all access is logged and audited. All visitors and contractors must present identification and sign in. They are always escorted by authorized staff. Amazon AWS does not permit guests, customers, or strategic partners such as Acquia to either tour or inspect its data center. Therefore, Acquia cannot facilitate any type of physical inspection of AWS hosting facilities for customers.

Acquia maintains some infrastructure on its premises—for example, IP phone switches and LAN equipment—but this equipment is not used either to host customer applications or to store sensitive customer information. Acquia cooperates with customers who want to speak with the Acquia security team to discuss the Acquia Cloud control environment.

Customer segregation

Acquia Cloud Enterprise provides independent, logically separate environments for each customer application. Each component (web servers and databases) of the customer’s technology stack in Acquia Cloud Enterprise is provisioned on unique, logically distinct servers, with the exception of the load balancers. Dedicated load balancers are available to Acquia Cloud Enterprise customers at an additional cost. In Acquia Cloud, Acquia manages host-based firewall policy (IPTables), which provide network isolation between logically distinct customer environments in Acquia Cloud.

Systems access controls

Acquia limits privileged access both to the information on the customer servers under its management and to the servers themselves. Access is limited to its authorized full-time operations and support teams. Network layer controls ensure that privileged access is always enforced through secure bastion hosts, using encrypted tunnels through nonstandard ports. Authentication requires multi-factor authentication using a user account, private key, passphrase, and security token. Each privileged user’s password-protected SSH key is stored on an encrypted volume. All access attempts using SSH are logged and retained for audits.

Customers may provision non-privileged user accounts to the customer’s web nodes using the Acquia web-based UI and APIs. The Acquia platform gives customers the ability to create named users and upload those users’ SSH public keys, which are deployed to the customer’s web servers, enabling non-privileged access using SSH.

Acquia manages access to the cloud environment’s Apache docroot directory using version control; there is no write access to this directory. Acquia customers provision non-privileged access to their Acquia Cloud web nodes through Acquia’s web-based Acquia Cloud management interface. The Acquia platform provides application administrators with the ability to add non-privileged users’ accounts and SSH keys, which are then deployed to the customer’s Acquia Cloud web nodes.

OS and LAMP stack security patch management

Acquia’s security and operations teams subscribe to relevant security notification feeds, including Ubuntu security notices, Tenable security notices, and US-Cert. When a patch or update has been published at the operating system layer or specific to a software component, the patch and vulnerability is reviewed to determine if it is relevant to the Acquia Cloud environment. If so, a tracking ticket is created for Security Engineering teams to assess and score the vulnerability based on applicability, likelihood, impact and mitigating factors utilizing industry-standard scoring frameworks (such as CVSS). A fix for the vulnerability is then incorporated into a subsequent release based on the rating and in accordance with Acquia’s standard patching cadence. If the patch or update requires a service restart that may affect customers, a notification is sent to Acquia Cloud customers to inform them of the impending maintenance.

Acquia uses a standardized Ubuntu Linux distribution and a central management platform to deploy security patches across all Acquia Cloud server instances.

Acquia has a formal risk-rating system based on factors such as likelihood, impact, and severity, and deploys patches according to the following schedule:

Risk Level Schedule
Critical 7 days
High 30 days
Medium 90 days
Low Based on risk

Antivirus upload scanning

Acquia installs ClamAV on all Acquia Cloud web servers. ClamAV is an open source (GPL) antivirus engine designed for detecting Trojans, viruses, malware, and other malicious threats. To enable ClamAV virus scanning on files as they are uploaded to your Drupal application, install, enable, and configure the ClamAV module, which connects to the ClamAV executable on your Acquia Cloud server. For more information, see Enabling virus scanning for file uploads.

File system encryption

You can use two approaches to enable encryption at rest. Customers may choose to purchase encrypted EBS volumes. Data and associated keys are encrypted using the AES-256 algorithm with Amazon EBS Encryption. This option does entail a negative performance impact.

Alternatively, you can implement Drupal modules that enable the encryption of fields that contain confidential information in the database. For more information, see Encrypting and decrypting content in Drupal on


You should configure SSL certificates on the primary domain name for your applications to provide SSL security for authentication functions and for any secure transactions taking place.

  • All paid applications on Acquia Cloud can use SSL.
  • Dedicated load balancers are not required.
  • Customers may use their own certificate from any SSL vendor.
  • Acquia supports all valid SSL certificates: single-domain, multi-domain (UCC/SAN), wildcard, Extended Validation, or even self-signed.
  • This feature is available to all customers.
  • Read more about this feature.
  • Acquia Cloud Professional Customers can enable SSL entirely on their own using the SSL page in the Acquia Cloud interface. Customers must provide an SSL certificate themselves. Be aware: in Acquia Cloud Professional, users cannot use SSL on a bare domain name, such as It must be in the form (although the www can be anything).
  • Acquia Cloud Enterprise Customers can enable SSL entirely on their ownusing the SSL page in the Acquia Cloud interface, or can submit a support ticket asking for SSL to be enabled. Customers must provide their own certificate.

Data and physical media destruction

Customer confidential information is never stored outside of the AWS infrastructure for extended periods of time or on physical media, such as a CD or removable USB media.

Customer data would only be transferred outside of Amazon’s EC2 environment if it was needed to help solve a customer’s problem, local problem resolution steps were required, and it was explicitly authorized by the customer. After this problem was rectified, the files would be purged. In practice, customer-sensitive information is never stored on laptops, mobile devices, or physical media outside of the protections AWS provides.

When a customer cancels service with Acquia, the customer’s servers are terminated, and the application data is deleted. Hard drives and other storage media are never removed from the data centers before the data has been sanitized, so that the data cannot be recovered. When a storage device has reached the end of its useful life, AWS procedures include a decommissioning process that is designed to prevent customer data from being exposed to unauthorized individuals. AWS uses the techniques detailed in DoD 5220.22-M (“National Industrial Security Program Operating Manual“) or NIST 800-88 (“Guidelines for Media Sanitization”) to destroy data as part of the decommissioning process. If a hardware device is unable to be decommissioned using these procedures, the device will be degaussed or physically destroyed in accordance with industry standard practices.


The Acquia Cloud platform ensures that the appropriate level of logging is implemented at the application (Drupal), web server (Apache), load balancing (Nginx), database (MySQL-Percona), and operating system layers (Linux) necessary for analysis and investigation in the case of an incident or issue. Each layer of the stack logs to the local environment in real time. Logs are backed up to S3 storage daily and retained for three months.

Contact supportStill need assistance? Contact Acquia Support

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