Understanding the Insight score and alerts

Using Acquia Insight

Insight inspects each of the environments that you've connected to Acquia and rates them based on their performance, security, and adherence to Acquia's identified best practices for Drupal applications. Insight displays an alert for each of the items that it examines and creates an overall rating or score for the environment based on the types of alerts it encountered.

Insight rating

Your Insight score is made up of two parts:

  • Percentage score

    Because Insight assigns different weights to each alert, the percentage and number of resolved issues don't directly relate to one another. Even if Insight reports that only one alert is unresolved, if this one alert is a priority critical alert, your Insight score can be red, and your environment's performance or security can be greatly affected.

  • Color, defined as follows:
      Green Your application is operating normally. While you can still have critical or warning alerts for your application, the number and severity of the alerts aren't enough to significantly affect your application. No immediate action is needed.
      Yellow Your application's performance or security may be affected by the alerts reported by Insight. Schedule a time to resolve the alerts reported on the Insight page to improve your application's Insight score.
      Red Your application is affected by at least one issue that greatly impacts the application's performance or security. Immediately resolve any reported critical alerts on the Insight page to improve your overall Insight score.

Applying Insight feedback to your application

When Insight identifies an issue or improvement for your application, it creates an alert to inform you of the problem, which includes instructions on how to fix it. Insight categorizes alerts into the following groups:

  • Performance
  • Security
  • Best practices
  • Search engine optimization (SEO)
  • Modules

You can click the View link in each category to view details about alerts.

The title of an alert message briefly describes the issue. If you click the expand arrow, you can see additional information about the issue, including how to resolve it.

The Acquia Connector module sends information to Acquia Insight when your environment runs cron, and Insight updates your environment's scores and alerts every 30 minutes, so you can expect changes you make to your environment to be reflected in your Insight scores after 30 minutes plus your environment's cron interval. You can also trigger your environment to send information to Insight manually in either of the following ways:

  • On your website's Admin > Reports > Status report page, under Acquia SPI, by clicking manually send SPI data
  • By running cron

Types of alert messages

Insight displays four different alerts on the Analysis page:

  • Critical alerts - Red

    Insight critical alert

    Your application is experiencing a serious condition that you should immediately address and resolve. Critical alerts have a greater effect on your overall Insight rating.

  • Warning alerts - Yellow or Orange

    Insight warning alert
    Insight warning alert

    Your application is experiencing a condition that you should address and resolve when convenient. Orange warning alerts affect your application's rating more than yellow warning alerts. While warning alerts affect your application's Insight rating less than critical alerts, a high number of warning alerts can have a similar effect as a critical alert on your rating.

  • Resolved alerts - Green

    Insight resolved alert

    If you resolve an issue associated with a warning or critical alert, the alert changes into a resolved alert after the next cron run.

  • Ignored alerts - Grey

    Ignored alert

    If you click the ignore icon button for any of the other alert types, the alert turns grey and moves to the bottom of its category's alert list. Ignored alerts do not affect a website's overall Insight rating. To stop ignoring an alert, click the Restore link for the alert.

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